Implementation Support Specialist

hace 4 semanas


Medellín, Antioquia, Colombia Neostella A tiempo completo

About Neostella


We are a customer-centric technology company that leverages cutting-edge technologies to deliver tailored solutions to our clients. Our goal is to empower businesses to reach new heights by unlocking the potential of automation.



About the Role


We are seeking an Implementation Support Specialist to join our team and assist in the implementation of Filevine solutions across multiple clients. The ideal candidate will be responsible for collaborating with our team of Implementation Specialists to build project templates, reports, and integrations, as well as performing task-based work as assigned.



Key Responsibilities



  • Provides real-time Filevine customization during client meetings.
  • Offers template solutions based on experience across clients.
  • Completes individual tasks as assigned and within determined deadlines.
  • Builds and customizes project templates in Filevine, including section layout, task flow, and deadline chain creation.
  • Develops and customizes platforms related to Filevine.


Requirements



  • Ability to understand English-language task direction without formal documentation.
  • Quickly adapts to unfamiliar systems to draw parallels to Filevine.
  • Good English language oral and written communication skills.
  • Software implementation experience.
  • Software integrations experience.
  • Ability to complete tasks accurately and efficiently.
  • Collaboration and communication of task status.
  • Experience using Filevine is a plus.
  • Experience with Work Relay and Merge Fields is a plus.
  • Experience in an administrative role in a law firm or legal department is a plus.


Benefits


As an Implementation Support Specialist at Neostella, you can expect a competitive salary range of $70,000 - $90,000 per year, depending on experience and qualifications. Additionally, you will enjoy a range of benefits, including:



  • Pre-paid health insurance coverage for you and one additional family member.
  • Flex time and the flexibility to work from home or in the office.
  • Yearly ophthalmological health bonus.
  • Opportunities to improve your English skills through working with international teams and projects, as well as fully personalized English classes.
  • And more


Why Join Neostella?


We are a fast-growing company with a deep commitment to innovation and customer satisfaction. Our team is passionate about delivering exceptional results and making a meaningful impact in the industry. If you are a motivated and detail-oriented individual with a passion for business automation, we encourage you to apply for this exciting opportunity.


We are an equal opportunities employer and welcome applications from diverse candidates. All resumes and application answers must be in English.



About Our Growth and Opportunities


We are a rapidly growing company with endless opportunities for professional growth and development. Our team is dedicated to continuous learning and improvement, and we offer a range of training and development programs to support your career advancement. Whether you are looking to take on new challenges or simply want to be part of a dynamic and supportive team, we invite you to join us on our journey to success.



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