Customer Success Engineer

hace 4 semanas

Bogotá, Bogotá D.E., Colombia Quorum Software A tiempo completo

About the Role

The Customer Success Engineer position at Quorum Software is a key role in building relationships with new and existing customers in the oil and gas industry. The successful candidate will be responsible for project managing the onboarding process, providing technical and customer support, and user training on the application.

Responsibilities

  • Onboard existing clients converting to OGsys On Demand from our current product, OGSQL, as well as new OGSYS clients.
  • Handle initial case intake both over the phone and through email.
  • Perform first line triage support for OGsys on Demand clients answering basic questions and assisting clients navigate the system.
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
  • Escalate more complex inquires to tier 3 Support.
  • Inform Support Leadership of potential client issues and problems early to ensure they receive proper attention.
  • Document and maintain all client information in Salesforce to include recording all calls, emails and customer communication.
  • Create and maintain OGsys product documentation and online training videos.
  • Perform entry-level Quality Assurance testing for OGsys on Demand software development.
  • Develop/Maintain SOP for troubleshooting technical problems.
  • Participate in oil & gas accounting training.
  • Seek opportunities to expand on personal knowledge of OGsys applications.
  • Stay current with system information, changes and updates.

Requirements

  • Bachelor's degree (B.A.) in Accounting or Finance from a four-year college or university and/or 2 years of industry experience.
  • Proficient personal computer skills including Salesforce, electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Fluent in English, both written and verbal

Preferred Skills

  • Strong knowledge of oil and gas accounting principles preferred
  • OGsys Experience is a plus

About Quorum Software

Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since , Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com.

Diversity Statement

At Quorum, we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us unique. We have a DEI committee focused on Culture, Advocacy and Talent, have company-wide Unconscious Bias training and more.

Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department

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