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Extenteam Inc. is a dynamic and rapidly growing company serving the real estate and hospitality industries. We are dedicated to providing best-in-class guest experiences through messaging and financial services. Our collaborative and inclusive work environment fosters innovation and initiative.
We are seeking a skilled Customer Success Specialist to join our team. This role involves building strong relationships with existing clients, understanding their business needs, and providing tailored solutions. The ideal candidate will have a proven track record in customer success, account management, or partner management roles, preferably within the vacation rental industry.
Key Responsibilities:- Foster strong relationships with existing clients to understand their business needs and provide tailored solutions.
- Meet with existing customers on a regular basis for account reviews.
- Monitor customer progress and engagement with the platform, proactively addressing any concerns or roadblocks.
- Respond to customer messages, complaints, and issues in a timely manner.
- 2-4 years of experience in account management, customer success, or partner management roles, preferably within the vacation rental industry.
- Understanding of the short-term vacation rental market, including key trends, challenges, and competitive landscape.
- Proven track record in building and maintaining successful partner relationships.
- Strong interpersonal skills and the ability to manage multiple stakeholders.
- Strong focus on customer satisfaction and a proactive approach to problem-solving.
- Exceptional written and verbal communication skills in both Spanish and English.
Benefits include remote work setup, a stable internet connection, and the flexibility of remote work team collaboration through occasional in-person meetings at our Medellín office. The pay range for this role is $2,000 to $2,800 USD per month, depending on experience and qualifications.
