Senior Guest Experience Specialist

hace 2 semanas


Medellín, Antioquia, Colombia Extenteam Inc. A tiempo completo

At Extenteam Inc., we're revolutionizing the guest experience in the real estate and hospitality industries. Our goal is to provide seamless connections between guests and short-term rentals like Airbnb or VRBO, simplifying the process of searching, booking, and checking in.

We're looking for a skilled Senior Guest Experience Specialist to join our team in Medellín, Colombia. As a key member of our team, you'll be responsible for fostering strong relationships with our existing clients, understanding their business needs, and providing tailored solutions.

Your primary focus will be on Customer Success, where you'll:

  • Foster strong relationships with existing clients to understand their business needs and challenges
  • Meet with clients regularly for account reviews and monitor their progress and engagement with the platform
  • Proactively address any concerns or roadblocks, responding to customer messages, complaints, and issues in a timely manner

You'll also be responsible for Customer Training, developing and delivering training materials, including FAQs, to educate clients on best practices and providing hands-on training to ensure they can effectively use the platform.

In addition, you'll manage the end-to-end onboarding process for new customers, from initial contact to full platform adoption, conducting onboarding sessions via Zoom calls, follow-up phone calls, and demonstrating platform features and functionality.

To succeed in this role, you'll need:

  • 2-4 years of experience in account management, customer success, or partner management roles, preferably within the vacation rental industry
  • An understanding of the short-term vacation rental market, including key trends, challenges, and competitive landscape
  • A proven track record in building and maintaining successful partner relationships
  • Exceptional written and verbal communication skills in both Spanish and English

This position offers remote work setup flexibility, with occasional in-person meetings at our Medellín office. The pay range for this role is $2,400 USD per month, depending on experience and qualifications.



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