Customer Success Specialist

hace 1 semana


Medellín, Antioquia, Colombia Puulse Marketing A tiempo completo

**About Us**

Puulse Marketing is a dynamic and innovative marketing agency seeking a highly motivated Customer Success Specialist to join our team. We're passionate about delivering exceptional customer experiences and are looking for a talented professional to help us achieve this goal.

**Job Overview**

We're seeking an experienced sales professional to join our Welcome Call team. As a Customer Success Specialist, you will play a key role in driving sales and providing exceptional customer service. You will be responsible for engaging with potential new customers, understanding their needs, and recommending suitable products or services that Puulse Marketing offers.

**Responsibilities**

* Engage with potential customers to understand their needs and recommend suitable products or services* Be on video calls with new customers to integrate our software with their social media profiles and CRMs* Provide an overview of the product/service, highlighting key benefits and features to ensure a clear understanding* Create a warm and friendly atmosphere during these introductory calls, putting clients at ease, answering questions, and showing them around their new product* Provide excellent customer service by answering inquiries, resolving issues, and ensuring customer satisfaction* Actively follow up with potential customers to close sales and achieve sales targets* Maintain accurate and up-to-date customer records in the CRM system* Collaborate with the sales team to optimize sales strategies and improve customer conversion rates

**Requirements**

* Proficient computer skills and a positive attitude* Consistent patience and perseverance to accomplish tasks with customers* Proven experience in sales or customer service roles* Excellent communication and interpersonal skills* Strong negotiation and persuasion abilities* Ability to work in a fast-paced and target-driven environment* Proficient in using CRM software and Microsoft Office Suite* Highly organized with excellent time management skills

**Why Work with Us**

We offer a competitive salary starting at $800 USD per month, with uncapped commissions. Our collaborative and supportive work environment provides a great opportunity for professional growth and development within a dynamic team. If you're a motivated and results-driven individual who excels in sales and customer service, we encourage you to apply for this exciting opportunity.



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