Customer Success Leading Manager
hace 1 semana
About SD Solutions
SD Solutions is a leading provider of cloud-based payables automation solutions. We are seeking a talented Customer Success Leading Manager to join our team and help drive the growth and success of our customers.
Key Responsibilities
- Partner with CS Leadership to define and execute SD Solutions' success strategy.
- Hire, coach, and mentor a diverse team of talented CSMs to manage the relationships of our customers throughout the customer lifecycle.
- Set expectations and goals and manage priorities for your direct reports to contribute to team objectives.
- Define processes to plan, prioritize, execute, and measure success for CS initiatives.
- Drive and measure key CS metrics, such as customer sentiment, customer retention rates, upsell/cross-sell opportunities, advocacy, and referrals.
- Manage clients during multiple stages of their product journey, including rolling out new features, enhancements, integrations, and from ramping to full adoption.
- Track/assess onboarding, ramping, learning, and enablement, and provide coaching and feedback.
- Collaborate with Sales, Solutions Consultants, Customer Onboarding, Customer and Engineering Support, Product, and Marketing to proactively collect, receive, share, and drive action on feedback received.
- Partner with other CS leaders to positively impact productivity, streamline key organizational changes, create leadership alignment, and define and accelerate process improvements to enable vision and success.
- Handle customer escalations, providing solution-oriented results to drive customer revenue and use them as coaching opportunities to further develop the team's skillset.
- Become an expert in our products/services and stay up-to-date with product enhancements, being a consultant, and sharing best practices with customers.
- Drive brand loyalty, customer satisfaction, and advocacy.
- Uncover growth opportunities in your portfolio through upsells and cross-sells.
- Foster a customer-centric culture that prioritizes customer success and satisfaction.
Requirements
- Bachelor's Degree required.
- 10+ years of relevant work experience with 3-5+ years of experience in a Manager role in Customer Success and/or Account Management, within a consumption-based model and in the financial space.
- Prior experience excelling in a fast-paced startup or tech environment.
- Prior experience in digital touch or 1-to-many strategies to scale customer experience and engagement.
- Strong interpersonal skills and demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
- Empathetic, positive attitude with a desire to help our customers reach their goals.
- Experience with reporting and analyzing data, as well as delivering action plans against these results.
- ERP, accounts payable, and fintech experience is a plus.
- Zendesk, Salesforce, and CSM tools (Churnzero, Gainsight, Totango) experience is a plus.
- Thorough knowledge of basic accounting procedures and principles. CPA/Accounting experience preferred.
- Part-qualified or qualified experience within an accounting practice or commercial accounting department.
- Relevant accounting certification (part or fully qualified), including but not limited to CPA, ACA, ACCA, or CIMA.
About the Company
SD Solutions is a global payables automation platform that provides a cloud solution to scale and automate global payables operations. We have already raised $565M funding and are looking for talented individuals to join our team and help drive our growth and success.
-
Customer Success Leading Manager
hace 4 semanas
Medellín, Antioquia, Colombia SD Solutions A tiempo completoCustomer Success Leading ManagerSD Solutions is seeking a talented Customer Success Leading Manager to join our team and drive exceptional customer relationships and business growth. As a key member of our organization, you will be responsible for leading a team of Customer Success Managers to manage the relationships of our customers throughout the customer...
-
Customer Success Leading Manager
hace 2 semanas
Medellín, Antioquia, Colombia SD Solutions A tiempo completoCustomer Success Leading ManagerSD Solutions is seeking a talented Customer Success Leading Manager to join our team and drive exceptional customer relationships and business growth. As a key member of our organization, you will be responsible for leading a team of Customer Success Managers to manage the relationships of our customers throughout the customer...
-
Customer Success Leading Manager
hace 1 mes
Medellín, Antioquia, Colombia SD Solutions A tiempo completoCustomer Success Leading ManagerSD Solutions is seeking a seasoned Customer Success Leading Manager to join our team and drive growth in our fintech unicorn rocketship. As a key member of our organization, you will be responsible for leading a team of Customer Success Managers to deliver exceptional customer experiences and drive revenue growth.Key...
-
Customer Success Leading Manager
hace 1 día
Medellín, Antioquia, Colombia SD Solutions A tiempo completoCustomer Success Leading ManagerSD Solutions is seeking a talented Customer Success Leading Manager to join our team. As a key member of our organization, you will be responsible for growing and managing a team that will own the experience, engagement, adoption, retention, and expansion of our product with our low-touch and scaled/digital customers.Key...
-
Customer Success Leading Manager Position at Tipalti
hace 1 semana
Medellín, Antioquia, Colombia SD Solutions A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Success Leading Manager to join our team at SD Solutions. As a key member of our organization, you will be responsible for leading a team of Customer Success Managers and driving the growth and success of our customers.Key ResponsibilitiesPartner with CS Leadership to define and execute...
-
Customer Success Manager
hace 1 semana
Medellín, Antioquia, Colombia elev8 A tiempo completoCustomer Success Managerelev8.io is a rapidly growing company in the behavioral health industry, and we're looking for a proactive and outspoken Customer Success Manager to serve as a strategic partner for our clients.Key Responsibilities:Develop an in-depth understanding of each customer's business objectives, industry challenges, and how our solutions...
-
Customer Success Manager I
hace 1 semana
Medellín, Antioquia, Colombia Podium81 A tiempo completoCustomer Success Manager IAt Podium, we're on a mission to empower local businesses with a comprehensive platform and AI-driven solutions that convert leads into paying customers. Our platform is used by millions of workers daily, helping them generate more leads and revenue.We've been recognized for our innovative approach, including Forbes' Next Billion...
-
Customer Success Manager
hace 1 semana
Medellín, Antioquia, Colombia elev8 A tiempo completoAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at elev8.io. As a key member of our client success team, you will be responsible for delivering exceptional customer experiences, driving business growth, and ensuring customer satisfaction.Key ResponsibilitiesDevelop and maintain strong relationships...
-
Customer Success Manager
hace 2 semanas
Medellín, Antioquia, Colombia elev8 A tiempo completoAbout the Roleelev8.io is a rapidly growing company in the behavioral health industry, and we're seeking a skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring our clients achieve their business goals and maximize the value of our products.Key ResponsibilitiesDevelop a deep understanding of...
-
Customer Success Manager
hace 1 semana
Medellín, Antioquia, Colombia Uptalent A tiempo completoUnlock Your Potential as a Customer Success Representative at UptalentWe are a leading B2B staffing platform, specializing in connecting talented professionals with top-notch companies. Our platform is designed to empower remote work, allowing professionals from around the world to collaborate with global firms seamlessly. As we continue to expand our...
-
Customer Success Specialist
hace 4 semanas
Medellín, Antioquia, Colombia LatamCent A tiempo completoAbout the Role:We are seeking a highly organized and enthusiastic Customer Success Specialist to join our team at LatamCent. As a Customer Success Specialist, you will play a crucial role in ensuring our customers achieve maximum value from the SpendHound platform.Key Responsibilities:Customer Engagement and Platform Adoption: You will be responsible for...
-
Customer Growth Manager
hace 1 semana
Medellín, Antioquia, Colombia Third-Party Job Posts A tiempo completoUnlock Your Potential as a Customer Growth ManagerJoin Cloudbeds, a leading platform redefining the concept of Property Management Systems (PMS) for the hospitality industry, serving tens of thousands of properties in over 150 countries worldwide. As a Customer Growth Manager, you will play a crucial role in driving revenue growth and expanding our customer...
-
Asesor Financiero de Negocios
hace 15 horas
Medellín, Antioquia, Colombia Customer Operations Success A tiempo completo¡Únete a nuestra familia en Customer Operations Success! Estamos buscando un Asesor Financiero de Negocios para unirse a nuestro equipo en Medellín - Itagüí. **Descripción del trabajo**En Customer Operations Success, nos enfocamos en brindar una experiencia al cliente excepcional. Nuestro equipo de Asesores Financieros de Negocios es fundamental para...
-
Asesor de Cobranza en Call Center
hace 1 mes
Medellín, Antioquia, Colombia Customer Operations Success A tiempo completo¡Únete a nuestra familia de Customer Operations Success!Buscamos un profesional con experiencia en cobranza de cartera castigada en un entorno de call center. Se valoran candidatos con título de bachiller, técnico o tecnólogo, y preferiblemente con 6 meses de experiencia en el área. Los estudiantes virtuales también son bienvenidos.La labor es 100%...
-
Customer Growth Manager
hace 1 semana
Medellín, Antioquia, Colombia Third-Party Job Posts A tiempo completoCustomer Growth ManagerCloudbeds is seeking a highly motivated and results-driven Customer Growth Manager to join our team. As a key member of our sales team, you will be responsible for identifying and pursuing new business opportunities, building and maintaining strong relationships with existing customers, and driving revenue growth through upselling and...
-
Business Unit Leader for Customer Success
hace 15 horas
Medellín, Antioquia, Colombia Solvo Global A tiempo completoAt Solvo Global, we're seeking an exceptional Business Unit Leader to spearhead our customer success initiatives. Reporting directly to an Operations Manager, this individual will lead a dynamic team of 12-18 direct reports, driving world-class customer service and ensuring program goals are met. With a focus on accountability, continuous improvement, and...
-
Onboarding Manager
hace 1 mes
Medellín, Antioquia, Colombia SD Solutions A tiempo completoJob Title: Onboarding ManagerSD Solutions is seeking a highly skilled Onboarding Manager to join our team. As a key member of our organization, you will be responsible for leading the implementation of Tipalti's cloud-based accounts payable automation solution, ensuring a seamless experience for our customers.Key Responsibilities:Lead the implementation of...
-
Cloud Solutions Architect Manager
hace 2 semanas
Medellín, Antioquia, Colombia Amazon A tiempo completoSolutions Architect Manager Job DescriptionAmazon is seeking an experienced Solutions Architect Manager to lead and grow a team of senior technology professionals. The ideal candidate will have a strong background in cloud architecture, technical leadership, and customer-facing experience.Key ResponsibilitiesLead and grow a team of senior technology...
-
Behavioral Health Client Success Specialist
hace 15 horas
Medellín, Antioquia, Colombia elev8 A tiempo completoCustomer Success Manager OpportunityPosition Summary:elev8.io is a rapidly growing company dedicated to helping behavioral health companies achieve their business goals. We are seeking a proactive and strategic Customer Success Manager to serve as a key partner for our clients, helping them maximize the value of our products.Develop a deep understanding of...
-
Customer Practice Manager
hace 2 semanas
Medellín, Antioquia, Colombia myGwork A tiempo completoAbout the RoleAs a Customer Practice Manager at myGwork, you will be responsible for leading and/or supporting significant customer programs during the solution and pursuit stages. You will develop a long-term Professional Services strategy and execute that strategy with those customers. The CPM is a trusted advisor for our customers and the role includes...