Customer Service Representative

hace 5 días


Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure.

With a presence in twelve countries and twenty-three locations, TaskUs has expanded its workforce to approximately 45,000 employees globally. Our People First culture enables us to foster a culture of constant motion, exploring new technologies, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community.

Job Responsibilities

  • Provide accurate and timely responses for inquiries coming through email and live chat support channels.
  • Handle inbound and/or place outbound calls.
  • Maintain high customer satisfaction and experience standards, adhering to Quality Guidelines set by the Client.

Requirements

  • Advanced English level: strong verbal and written communication and comprehension skills.
  • Full-time availability, 44 hours per week.
  • Live in Cali, Palmira, Yumbo, or Jamundí.

Benefits and Perks

  • Prepaid medicine 100% for you, 50% for 2 members of your family.
  • Dental plan.
  • Life insurance.
  • Wellness programs.
  • People 1st culture.
  • 2 days off.
  • Birthday leave.
  • Competitive salary + bonuses.
  • Growth opportunities.
  • Door-to-door transportation in limited hours.

How We Partner To Protect You

TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

DEI

In TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances.



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