Technical Support Specialist Role
hace 6 días
About Recurly: Our company, Recurly Inc., provides a subscription management platform for businesses worldwide. We empower brands to leverage the power of recurring revenue growth through our advanced technology and innovative solutions.
We're seeking an experienced Technical Support Specialist to join our team. As a customer-focused professional, you will be responsible for resolving technical issues and providing exceptional support to our clients.
Key Responsibilities:
- Exceed customer satisfaction targets by efficiently resolving technical queries and requests.
- Continuously identify areas for improvement and communicate trends to leadership.
- Develop in-depth knowledge of our applications and services, enabling you to provide expert guidance to customers.
- Collaborate with internal teams to ensure seamless issue resolution and optimal customer experience.
Requirements:
- Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment.
- Previous technical support experience, preferably in a SaaS or subscription-based industry.
- Excellent communication and relationship-building skills, with a passion for delivering outstanding customer service.
We offer competitive benefits, including flexible working arrangements and opportunities for professional growth. If you're passionate about delivering exceptional customer experiences, we'd love to hear from you
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