Customer Experience Specialist

hace 4 días


Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo
About the Role

At Ingepsy, we are seeking a highly skilled Customer Experience Specialist to join our team as a Software Support Specialist. This individual will play a crucial role in ensuring that customer requirements are met with consistently high-quality service.

Key Responsibilities
  • Identify and escalate technical issues to internal resources for prompt resolution.
  • Provide timely updates to customers on the progress of issue resolution.
  • Ensure accurate documentation of all support interactions.
  • Monitor software support logs to track performance and identify areas for improvement.
  • Determine whether issues require software support or can be redirected to other teams.
Requirements

This is an excellent opportunity for a motivated individual with strong problem-solving skills and a commitment to quality-driven processes. Key qualifications include:

  • Advanced use of Excel and SQL handling.
  • Bachelor's degree in systems engineering or a related field.
  • Strong presentation, interpersonal, written, and oral communication skills.
  • Demonstrated ability to provide consistent, high-quality responsiveness and overall service to clients.
  • Excellent business English and interpersonal skills.
What We Offer

We offer a competitive salary range of $80,000 - $110,000 per year, commensurate with experience, along with opportunities for professional growth and development within our organization.



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