Customer Experience Specialist

hace 3 semanas


Bogotá, Bogotá D.E., Colombia EMAPTA A tiempo completo
Transforming Healthcare with Innovative Solutions

Emapta is a pioneering outsourcing company that has been empowering businesses to thrive since 2010. Our legacy of personalized solutions has enabled us to establish a strong presence in over 720 clients worldwide, with a team of nearly 7,400 talented professionals.

We are currently seeking a skilled Production Support Analyst to join our Professional Services team in Bogotá or Medellín. As a key member of our team, you will play a vital role in ensuring seamless integration of Health Note into client operations.

About the Role

The successful candidate will be responsible for managing client communication, resolving Tier 1 support requests independently, and escalating Tier 2/3 requests as needed. Additionally, they will document patient examples and customer requirements for bug investigations and product enhancement suggestions, create knowledge base articles, and disseminate analytical insights or reports.

Requirements

To be considered for this exciting opportunity, applicants must have at least 1 year of experience in a technical or support role, particularly with SaaS products. They must also be proficient in customer support software, specifically Zendesk and Jira. Strong time management skills, ability to perform well under pressure, and expertise in creating workflows to streamline troubleshooting while adhering to standard processes and procedures are essential.

Benefits

We offer a competitive salary of $50,000 - $60,000 per annum, depending on experience. The position includes 5 days work week, weekends off, 20 vacation days in total, prepaid medicine, fully-customized Emapta laptop and peripherals, indefinite term type contract, direct exposure to our clients, career growth opportunities, diverse and supportive work environment, prime office locations, and free upskilling through Emapta Academy courses.



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