Technical Support Specialist for Next-Generation Broadband Solutions

hace 1 semana

Bogotá, Bogotá D.E., Colombia Hitachi Vantara Corporation A tiempo completo
Company Overview
Hitachi Vantara Corporation is a leader in digital engineering, helping brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. We integrate experience design, complex engineering, and data expertise to accelerate our clients' transition into tomorrow's digital businesses.

Salary
We offer competitive salaries, with a range of $60,000 - $80,000 based on experience and qualifications. Our employees also enjoy family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.

Job Description
As a Technical Support Specialist for Next-Generation Broadband Solutions, you will be responsible for integration and support in assigned product areas, customer support engineers, and, when necessary, customers who are diagnosing, troubleshooting, repairing, and debugging complex system problems. You will also report and track design, reliability, and maintenance problems or bugs to R&D engineering groups, and assist and implement both hardware and software upgrades to the existing customer base.

Required Skills and Qualifications
We are looking for candidates with a Bachelor/Master in Computer Science, Electronic Engineering, Telecommunications, or equivalent. Proficiency in IP network switching and routing protocols, TCP/IP stack, and hands-on experience with Linux are highly desirable. You should also have a strong understanding of IP protocols and telecommunication/cable operator networks, as well as experience in a technical support organization in a broadcast, communication, satellite, cable, telco, or a similar domain. Additionally, experience with bash/python scripting, Salesforce, Jira, Confluence, and the ability to work flexible hours are a plus.

Benefits
As a Technical Support Specialist, you will have the opportunity to work on market-defining products using the latest technologies and collaborate with a diverse team of highly talented people in an open, laidback environment. You will also receive regular English classes, professional certifications, and technical and soft skill trainings, as well as the chance to travel internationally. We prioritize work-life balance, offering flexible work schedules and a comprehensive benefits package.

Others
This position requires infrequent travel (approximately once per quarter), and you will be based in the Bogota Hexacta Offices. We are looking for a motivated and skilled individual who is passionate about technology and customer support. If you are excited about the opportunity to join our team and contribute to the development of next-generation broadband solutions, please apply today.

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