Smart Home Technical Support Specialist
hace 2 semanas
Job Title: Technical Support For Smart Home Devices
About the Role:
Blu Selection is seeking a highly motivated and technical support specialist to join our team. As a Technical Support Representative for Smart Devices, you will be responsible for providing exceptional support to customers by responding to inbound requests and documenting relevant case information.
Your Responsibilities:
- Provide technical support to customers via phone, email, and social media channels.
- Assist users with Pre-Sales, General Inquiries, and technical support issues.
- Adapt the brand's voice and tone for interactions on both private and public channels.
- Ensure excellent customer satisfaction through responsive and friendly interactions.
Requirements:
- You must be a native Dutch speaker with a good level of English.
- Experience in technical troubleshooting is mandatory.
- You should be motivated and committed to your work.
- You should be able to communicate effectively in Dutch.
- Sales/Commercial background is a plus.
- Previous experience in Customer Service or credit recovery experience is a plus.
What We Offer:
- CDI - 3 months of trial period.
- Competitive salary of 1100€ gross/month (paid 14x) + performance bonuses.
- Meal vouchers of 7.23€/workday.
- Reimbursement of some transportation costs.
- Private Health Insurance and dental plan (after six months).
- Opportunity to work in a multicultural and international environment.
- Fully paid training, professional development, and career evolution.
About Blu Selection:
Blu Selection is a global brand with a multicultural and international team. Our company values diversity and is committed to creating a challenging and fast-paced work environment.
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