Solution Architect

hace 1 día

Bogotá, Bogotá D.E., Colombia Genesys A tiempo completo
About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Our team is dedicated to creating innovative solutions that drive business results.

Position Overview

Genesys is currently recruiting for a Solution Consultant to join our Pre-Sales team. The Solutions Consultant works with the Sales Account Executives on developing new business across all Genesys product lines, working in a consultative role to understand customer needs and map them to Genesys software, services, and consulting offerings delivered in a holistic solution.

Key Responsibilities
  • Act as a liaison between the customer's needs and potential solution value, developing and applying best practice principles in Solutions Consulting.
  • Engage effectively with executive and middle-level management to understand customer requirements through consultative discovery efforts.
  • Using a service design methodology, uncover gaps in the customer experience (CX) and work with the customer to co-create solutions to bridge the CX gaps.
  • Match Genesys solutions to customer requirements, addressing the needs of both business and technical influencers.
  • Handle objections and demonstrate value to stakeholders.
Why Consider This Role?
  • Work for a successful technology frontrunner within the contact center industry with a positive track record of product innovation and market leadership.
  • Genesys is a high growth software leader with exceptional future upside.
  • Collaborate with talented colleagues who will help you increase your knowledge and experience in the industry.
Requirements
  • Strong time-management and organization skills.
  • Ability to multi-task and manage multiple streams of work simultaneously.
  • Strong written and verbal communication skills.
  • Ability to work and communicate effectively with internal stakeholders.
  • Analytical ability (analyzing and reporting skills).
  • Ability to display strong self-initiative and support recommendations with sound thinking and fact-based evidence.
  • 2+ years previous business experience in Software specific Solutions Engineering (Cloud or SaaS Solutions, Microservices, etc.).
  • Enterprise software or contact center industry experience a plus.
Equal Opportunity Employer

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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