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Senior Solution Architect

hace 2 meses

Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo
Job Summary

We are seeking a highly skilled Senior Solution Architect to join our team at NielsenIQ. As a key member of our technology team, you will be responsible for providing technical support and solutions to our customers and prospects.

Key Responsibilities
  • Technical Support: Provide enterprise-level technical support to our customers and prospects via a support ticketing system and within Service Level Agreements (SLAs).
  • Problem-Solving: Research, diagnose, troubleshoot, and identify solutions to resolve customer technical issues.
  • Collaboration: Collaborate internally and support the technical onboarding of new customers, including users' set-ups and configurations.
  • Data Validation: Monitor and validate data automated processes.
  • Knowledge Sharing: Document knowledge and help educate colleagues and teammates on technical cases.
  • Product Knowledge: Stay current with product knowledge and latest features and functionality.
Requirements
  • Education: Bachelor's degree in Information Systems, Computer Science, Industrial Engineering, or equivalent.
  • Experience: Experience providing technical support or being part of an implementation team.
  • Skills: Strong troubleshooting and problem-solving skills, highly detail-oriented, strong customer service orientation, great written and verbal client communication skills, good level of written and spoken English and Spanish.
  • Technical Skills: Strong SQL background, willingness to work outside of business hours from time to time, team spirit, self-motivation, and a positive attitude.
Preferred Qualifications
  • Linux Systems: Knowledge in Linux systems, utilities, and scripting.
  • SAAS Environment: Experience with supporting an analytic product in a SAAS environment.
  • Development Skills: Development skills.
  • ETL Processes: Knowledge of ETL processes.
  • Retail Domain: Business orientation specifically in the Retailer domain.
About NielsenIQ

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. We are committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products.