Technical Assistance Advisor

hace 2 semanas

Bogotá, Bogotá D.E., Colombia DreamHost, LLC A tiempo completo
Why Join DreamHost?

At DreamHost, we empower individuals to take control of their online presence. Our mission is to ensure that when you share your creativity—be it through words, images, or other forms—you can do so without the fear of your data being exploited. Your aspirations are paramount, and we believe in providing you with the tools to manage your information freely.

As a member of the DreamHost team, you will have the opportunity to shape your career path. We are committed to nurturing our employees, promoting from within whenever feasible, and providing comprehensive training to support your growth. This role offers the flexibility to work remotely, allowing you to balance your professional and personal life effectively. We take pride in our inclusive culture and the numerous benefits we provide to our team members.


Location Note: This position is remote and is available exclusively to candidates residing in Colombia.


Benefits
  • Competitive compensation
  • Recognition programs for team members
  • Access to online learning platforms
  • Potential for profit-sharing incentives
  • Engaging monthly team events
  • Career advancement opportunities
  • Relaxed work environment
Position Overview

Technical Support Consultants are essential in providing direct assistance to DreamHost clients. We seek candidates who are fluent in both English and Spanish to enhance our customer service experience.

Key Responsibilities
  • Deliver technical support to clients encountering issues with our services or seeking guidance on our features.
  • Utilize analytical skills and quick thinking to troubleshoot and resolve customer inquiries through our internal ticketing system, live chat, and call-backs.
  • Respond to inquiries by leveraging knowledge of web hosting concepts, as well as DreamHost products and services.
  • Guide customers through diagnostic processes to help identify the root cause of their issues.
  • Identify trends or recurring issues and report them to management for further action.
  • Assist customers with the installation and configuration of various software applications.
  • Refer complex issues to the appropriate team member or department.
  • Support customers in resolving product-related challenges via phone, email, and live chat.
  • Thrive in a fast-paced environment while maintaining composure under pressure.
  • Communicate effectively with customers who may have limited technical knowledge.
  • Demonstrate a commitment to quality service and a detail-oriented approach.
  • Work independently and collaboratively within diverse virtual teams.
  • Exhibit strong communication skills with clients, supervisors, and colleagues.
  • Maintain patience and professionalism when dealing with challenging customer interactions.
  • Exercise sound judgment and decision-making abilities.
  • Possess strong analytical and problem-solving capabilities.
  • Have a foundational understanding of web hosting and basic familiarity with Linux command-line.
  • Manage multiple support tickets efficiently.
  • Achieve a typing speed of 45+ words per minute.
  • Bring a minimum of 3 years of experience in technical support.
  • A Bachelor's Degree in a computer science-related field is preferred.
  • Skills in Customer Service, IT Support, Linux, and Troubleshooting are essential.
  • A background in WordPress is advantageous.
  • Fluency in English is required.
  • Must have a reliable and fast internet connection.

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