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Technical Support Expert
hace 2 meses
About the Role
We are seeking a highly skilled and motivated Product Support Specialist to join our team at Medtronic. As a Product Support Specialist, you will play a critical role in providing exceptional customer service and support to our customers.
Key Responsibilities
- Respond to customer inquiries and issues in a timely and professional manner.
- Troubleshoot customer concerns and provide solutions to resolve issues.
- Document customer interactions and issues to support product quality programs and product development.
- Collaborate with cross-functional teams to resolve complex customer issues.
Requirements
- Fluent in English language.
- Availability to work Sunday to Thursday (4:00 pm - 1:00 a.m.).
- High school degree.
- 1 or more years of experience in customer service, technical support, or related field.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer
- Competitive salary and benefits package.
- Flexible working environment.
- Annual Incentive Plan.
- Pension scheme and group discount on healthcare insurance.
- Training possibilities via Cornerstone/Skills Lab.
- Employee Assistance Program and Recognize (our global recognition program).
About Medtronic
Medtronic is a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. We are committed to ensuring quality, affordable healthcare worldwide and are dedicated to making a positive impact on people's lives.
