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Senior Database Administrator

hace 2 meses

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Job Summary: As a member of the Support organization at Oracle, your primary focus is to deliver exceptional post-sales support and solutions to our customer base while serving as a dedicated advocate for customer needs.

Key Responsibilities:

  • Resolve post-sales non-technical customer inquiries via electronic means, providing timely and effective solutions.
  • Address technical questions regarding the use of and troubleshooting for our Electronic Support Services, ensuring seamless customer experiences.
  • Serve as a primary point of contact for customers, facilitating relationships with Support and providing expert advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
  • Work with a high level of autonomy, reporting to management on customer status and technical matters on a regular basis.
  • Collaborate with customers and Oracle employees to provide expert technical advice, leveraging your expertise to drive problem-solving and avoidance.

Requirements:

  • Expertise in solving complex, critical customer issues, often requiring innovative solutions.
  • Strong communication and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders.
  • Ability to work with minimal guidance from management, exercising high levels of autonomy and initiative.
  • Strong technical skills, with a deep understanding of Oracle's Electronic Support Services and related technologies.