Service Support Specialist in Medellín, Colombia

hace 6 días


Medellín, Antioquia, Colombia Evolution A tiempo completo

Job Description

The Service Support Specialist is responsible for ensuring the smooth operation of live casino games. This involves monitoring game play, correcting user and technical errors, and documenting issues in real-time. The specialist must also escalate problems to the relevant department and ensure that all tables are operational and free from interruptions. Additionally, they will handle real-time issues such as game mistakes, software and hardware problems, and critical incidents. The specialist will work closely with the Live Support and Casino Support teams to resolve player disputes and prepare reports related to service support duties. The ideal candidate will have strong analytical skills, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities

  • Monitor live casino game play and correct user and technical errors
  • Document issues in real-time and escalate problems to the relevant department
  • Ensure all tables are operational and free from interruptions
  • Handle real-time issues such as game mistakes, software and hardware problems, and critical incidents
  • Work closely with the Live Support and Casino Support teams to resolve player disputes
  • Prepare reports related to service support duties

Requirements
  • At least 1 year of experience in QA, Controller, BackOffice, or similar areas
  • Strong analytical skills and excellent communication skills
  • Ability to work in a fast-paced environment
  • IT knowledge and experience with standard software applications

About Evolution

Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 16,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting, and business support. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands.



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