IT Support Specialist

hace 3 días


Medellín, Antioquia, Colombia HEALTH PRIME INTL LLC A tiempo completo

Health Prime Int’l LLC is seeking a skilled IT Support Specialist to join our team in Medellin, Colombia.

Job Summary:

We are looking for a technically skilled candidate with good problem-solving abilities to fill the position of IT Support Technician. The successful candidate will be responsible for being a point of contact for all IT-related questions at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all systems.

Key Responsibilities:

  • Install and support Windows Server-based networks (2016, 2019, 2022)
  • Install and manage networking equipment (Cisco & Dell), including initial configuration, fail-over setup, and VPN configuration
  • Use desktop support clients to remotely troubleshoot customer workstations and systems
  • Troubleshoot and maintain peripheral hardware, monitors, printers, and scanners
  • Coordinate projects with 3rd party vendors
  • Perform other related duties as assigned
  • Repair or replace damaged computer hardware
  • Manage technical documentation
  • Keep accurate and detailed descriptions of services performed while on a service call

Requirements:

  • Strong written and verbal communication skills and ability to communicate technical information to non-technical end-users
  • Ability to perform well in a fast-paced environment
  • Exceptional interpersonal skills, relationship-building aptitude, and conflict resolution abilities
  • Highly self-motivated with excellent time management and prioritization skills

Education and Experience:

  • 3+ years experience in IT support and systems maintenance
  • Associates or Bachelor's degree in IT-related field highly desirable
  • Microsoft Office 365 Cloud Environment
  • Microsoft Windows Desktop Environment
  • VoIP Phone Systems and SIP Trunks
  • Microsoft SQL Server experience is a plus but not required

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