Technical Support Specialist

hace 2 semanas

Medellín, Antioquia, Colombia Hatch A tiempo completo

Requisition ID: 92879

Job Category: Information Technology

Location: Medellin, Antioquia, Colombia

At Hatch, we are dedicated to making a positive impact in the world through innovative solutions. With over 65 years of experience in various sectors, our team is committed to enhancing the industries we serve. We believe in practical, safe, and sustainable solutions that address global challenges while acting locally.

As part of our Shared Services division, which includes Finance, Marketing, Communications, Human Resources, Commercial, Legal, and Facilities, we empower our business units to achieve their objectives through robust technical capabilities. Our team ensures the delivery of services through the expertise of our personnel, established methodologies, and advanced systems.

We are currently seeking a skilled Technical Support Specialist to enhance our operations in Medellín.

Key Responsibilities:

  • Deliver technical assistance to end-users across various locations, including support for PCs, telecommunication devices, mobile technology, network hardware, and other IT services;
  • Address service requests and incidents from users through multiple channels such as phone, email, chat, or web portal;
  • Prioritize and manage service requests in accordance with established service level expectations;
  • Escalate complex issues to the appropriate support level when necessary;
  • Organize and manage corporate events;
  • Monitor and update the service delivery system for assigned tickets and locations/projects;
  • Deploy software and images to computers both locally and remotely;
  • Prepare and maintain support documentation, including procedural guides and user training as needed;
  • Oversee the setup, relocation, and teardown of workstations for user transitions and site modifications;
  • Uphold departmental and organizational information security policies and procedures;
  • Perform additional duties as required;
  • Strive for excellence in customer service aligned with company values.

Required Qualifications:

  • A college diploma or degree with experience in desktop/technical support within a Microsoft Windows environment.
  • Proficiency in supporting HP laptops/desktops, peripherals, and multi-function printers.
  • Familiarity with engineering software such as Autodesk, ESRI, and Bentley products is advantageous but not mandatory;
  • Experience with standard Service Desk software and remote user support;
  • Strong knowledge of Microsoft products, including MS Office 365, Teams, SharePoint, and OneDrive;
  • Application support experience for Adobe Acrobat, Bluebeam, and other organizational applications;
  • In-depth understanding of Windows Active Directory, MS Intune, SCCM, and Microsoft Exchange;
  • Experience managing Events, Live Meetings, Webinars, and corporate events using platforms like MS Teams, WebEx, or Zoom;
  • Exposure to IT Service Management systems such as Zendesk, ServiceNow, Remedy, or Jira;
  • Strong analytical, problem-solving, and troubleshooting abilities;
  • Capability to work effectively in a team and independently as required;
  • Certifications such as A+, Network +, Security +, or MCP are beneficial;
  • Excellent customer service skills;
  • Proficiency in English, both written and verbal, is essential;
  • A minimum of two years of relevant experience in a similar technical support role;
  • Candidates must have legal authorization to work without employer sponsorship.

Why Choose Hatch?

  • Collaborate to create impactful solutions.
  • Engage in exciting projects that foster innovation.

What We Offer:

  • Opportunities for long-term career growth.
  • A global perspective with local engagement.

At Hatch, we value diversity and inclusivity in our workplace. If you are interested in this role, we encourage you to apply, even if your experiences do not perfectly match the qualifications listed.

We are committed to building a workforce that reflects the communities we serve. Hatch is an Equal Opportunity Employer and considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran status, or any other protected status. If you require accommodations, please inform us, and we will do our best to meet your needs in accordance with applicable local legislation.

Job Segment: Communications, Marketing Communications, Sustainability, Information Security, Technical Support, Marketing, Energy, Technology

  • Technical Support Specialist

    hace 1 día

    Medellín, Antioquia, Colombia Genius Sports A tiempo completo

    About Genius SportsGenius Sports is a leading provider of sports technology solutions, serving some of the most prominent sports leagues in the United States.About the RoleWe are seeking a highly skilled Technical Support Specialist to join our technical team. As a Technical Support Specialist, you will be responsible for providing advanced technical...

  • Technical Support Specialist

    hace 2 días

    Medellín, Antioquia, Colombia Hatch A tiempo completo

    About HatchHatch is a leading company that is passionately committed to the pursuit of a better world through positive change. With over 65 years of business and technical expertise in various industries, our team of experts works tirelessly to better the industries in which we operate. We strive to provide practical solutions that are safe, innovative, and...

  • Technical Support Specialist

    hace 2 semanas

    Medellín, Antioquia, Colombia Hatch A tiempo completo

    Requisition ID: 92879 Job Category: Information Technology Location: Medellin, Antioquia, Colombia At Hatch, we are deeply committed to creating a positive impact in the world through innovative solutions. With over 65 years of experience in various sectors, our team works diligently to enhance the industries we serve. We pride ourselves on...

  • Technical Support Specialist

    hace 2 semanas

    Medellín, Antioquia, Colombia Hatch A tiempo completo

    Requisition ID: 92879 Job Category: Information Technology Location: Medellin, Antioquia, Colombia At Hatch, we are dedicated to creating a better world through impactful change. With over 65 years of experience in mining, energy, and infrastructure, our 10,000 professionals across 150 countries are committed to enhancing the industries we serve. We provide...

  • Technical Support Specialist

    hace 2 semanas

    Medellín, Antioquia, Colombia Hatch A tiempo completo

    Requisition ID: 92879 Job Category: Information Technology Location: Medellin, Antioquia, Colombia At Hatch, we are dedicated to creating a positive impact in the world through innovative solutions. With over 65 years of expertise in various sectors, our team is committed to enhancing the industries we serve. We believe in practical, safe, and...

  • Technical Support Specialist

    hace 2 semanas

    Medellín, Antioquia, Colombia Hatch A tiempo completo

    Requisition ID: 92879 Job Category: Information Technology Location: Medellin, Antioquia, Colombia Hatch is dedicated to fostering a better world through innovative solutions. With over 65 years of expertise in sectors such as mining, energy, and infrastructure, our team of 10,000 professionals across 150 countries is committed to enhancing the industries...

  • Technical Support Specialist

    hace 2 semanas

    Medellín, Antioquia, Colombia Hatch A tiempo completo

    Requisition ID: 92879 Job Category: Information Technology Location: Medellin, Antioquia, Colombia At Hatch, we are dedicated to creating a better world through positive transformation. With over 65 years of experience in sectors such as mining, energy, and infrastructure, our team of 10,000 professionals across 150 countries is committed to enhancing the...

  • Technical Support Specialist

    hace 5 días

    Medellín, Antioquia, Colombia LinkGraph A tiempo completo

    About the Role:We are seeking a highly skilled Technical Support Manager to join our team at LinkGraph, a rapidly growing SEO software company. As a Technical Support Manager, you will be responsible for providing exceptional customer support, troubleshooting technical issues, and collaborating with our development team to improve our products.Key...

  • Technical Support Specialist

    hace 2 semanas

    Medellín, Antioquia, Colombia WTW A tiempo completo

    Position Overview: As a key member of the Regional Operations team at WTW, the IT Specialist will be instrumental in the setup and deployment of corporate applications tailored for the Health & Benefits segment. This role focuses on meeting specific regional or national needs. Key Responsibilities: Configure and implement corporate segment applications....

  • Technical Support Engineer

    hace 2 meses

    Medellín, Antioquia, Colombia Golden Razon A tiempo completo

    Your mission as our Technical Support Engineer Hero will be to:Resolve incidents raised by clients, including both integration and production issues. Diagnose and troubleshoot technical issues related to the proper functioning of Softquo products. Utilise the internal tools to escalate issues to the next level. Monitor potential issues using internal tools....

  • Technical Content Specialist

    hace 3 días

    Medellín, Antioquia, Colombia Neostella A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Writer to join our team at Neostella. As a Technical Writer, you will play a crucial role in creating comprehensive help documents, support materials, and how-to guides for our software products.Key ResponsibilitiesDevelop and Maintain Documentation: Create high-quality help documents, user manuals, and...

  • Bilingual Customer Support Specialist

    hace 2 meses

    Medellín, Antioquia, Colombia SOLVO S.A.S A tiempo completo

    En Solvo Global buscamos los mejores talentos bilingües para trabajar con uno de nuestros mejores clientes en América.Position: Support SpecialistPresencial en Murano Plaza, Envigado Calle 40 Sur 41-44Horario: Se labora de Lunes a Sábado en una franja horaria de 7:00 am a 6:00 pm (En esta franja se asigna horario)Se trabajan 45 hrs semanales. (Domingos...

  • Customer Support Specialist

    hace 2 semanas

    Medellín, Antioquia, Colombia SuperStaff A tiempo completo

    Position OverviewSuperStaff is seeking a dedicated customer support specialist who will engage with clients through various communication channels, including text, phone, email, and online chat. This role is crucial in providing assistance and information regarding specific products or services, ensuring that customer issues and inquiries are addressed...

  • Technical Content Specialist

    hace 2 semanas

    Medellín, Antioquia, Colombia Neostella A tiempo completo

    At Neostella, we prioritize a client-focused strategy and leverage advanced technologies to provide tailored solutions that address the specific requirements of our clients' operations. We demonstrate how hyperautomation can liberate time, allowing businesses to concentrate on more impactful tasks and elevate their performance. To support our ongoing...

  • Technical Content Specialist

    hace 2 semanas

    Medellín, Antioquia, Colombia Neostella A tiempo completo

    About Neostella:At Neostella, we prioritize a customer-focused methodology and leverage advanced technologies to provide tailored solutions that cater to the distinct requirements of our clients' enterprises. Our mission is to demonstrate how hyperautomation can liberate time, allowing businesses to concentrate on high-impact initiatives and elevate their...

  • Technical Content Specialist

    hace 2 semanas

    Medellín, Antioquia, Colombia Neostella A tiempo completo

    About Neostella:At Neostella, we prioritize a customer-focused strategy and leverage advanced technologies to provide tailored solutions that cater to the distinct requirements of our clients' businesses. Our approach to hyperautomation empowers organizations to allocate their time towards more impactful tasks, elevating their operations to new...

  • Support Specialist

    hace 5 días

    Medellín, Antioquia, Colombia SuperStaff A tiempo completo

    Job SummarySuperStaff is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Analyst. As a key member of our support team, you will be responsible for providing exceptional service to our clients via various communication channels, ensuring their needs are met and issues are resolved in a timely and professional...

  • Front Office Technical Specialist

    hace 5 días

    Medellín, Antioquia, Colombia Nasdaq A tiempo completo

    Job DescriptionJob Summary:Nasdaq is seeking a highly skilled Senior Implementation Consultant to join our Front Office team. As a key member of our Capital Markets Delivery team, you will be responsible for implementing and configuring software solutions to meet the needs of our clients.Key Responsibilities:Implement software solutions according to project...

  • Technical Talent Acquisition Specialist

    hace 3 días

    Medellín, Antioquia, Colombia Neostella A tiempo completo

    At Neostella, we take a customer-centric approach and utilize cutting-edge technologies to deliver innovative solutions that meet the unique needs of our clients' businesses. Our offerings include Neodeluxe Legal Solutions, Work-Relay process and workflow solutions for Salesforce, Robotic Process Automation, and Application Integration. To continue our...

  • Bilingual Customer Support Specialist

    hace 2 semanas

    Medellín, Antioquia, Colombia SupportNinja A tiempo completo

    SupportNinja - Bilingual Customer Support SpecialistAt SupportNinja, we are dedicated to fostering growth and development. Established in 2015, our mission is to assist businesses in overcoming scalability challenges while connecting them with a diverse talent pool. We aim to redefine the Business Process Outsourcing landscape by nurturing exceptional...