Customer Support Associate

hace 4 semanas


Medellín, Antioquia, Colombia Solvo Global Sas A tiempo completo

Job Overview



Solvo Global Sas is a dynamic and supportive work environment dedicated to providing exceptional customer service and ensuring client satisfaction.



About the Role



We are seeking highly enthusiastic individuals to join our team as Customer Support Representatives in Medellin, Colombia.



As a front line of support, you will play a crucial role in delivering top-quality service to our clients, while contributing to a positive and high-performing work environment.



Responsibilities





  • Respond to a large volume of support calls and emails from our clients in a timely and professional manner, ensuring accuracy and attention to detail.

  • Maintain a high rate of client retention by delivering superior customer service and addressing client inquiries effectively.

  • Conduct research and resolve client inquiries, providing prompt and accurate solutions.

  • Appropriately escalate complex issues for clients and participants, following our standard operating procedures.



Requirements



We welcome candidates who possess strong English-speaking skills and a passion for delivering outstanding customer support.



Benefits



As a Customer Support Representative, you will participate in customer service training programs to enhance your knowledge and skills, enabling you to deliver exceptional support.



Salary Information



Based on industry standards and location, the estimated salary for this role is approximately $35,000 - $45,000 per year.



Job Type



This is a full-time position.



Working Hours



The schedule for this role is FULL DISPO, from Monday to Sunday, with 2 days off.



Job Location



Medellin, Colombia.



Job Reference



#J-18808-Ljbffr



Language



The primary language for this role is English.



Company Overview



Solvo Global Sas is a company that values customer satisfaction and employee growth.



How to Apply



Please submit your application for this role by providing a resume and cover letter.




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