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Customer Service Representative and Technical Support Specialist
hace 1 mes
Job Summary:
We are seeking a highly skilled and detail-oriented individual to join our team as a Customer Service Representative and Technical Support Specialist. The successful candidate will be responsible for providing exceptional customer service and technical support to our participants.
Key Responsibilities:
- Providing technical assistance and troubleshooting for participants and the GPS team.
- Moderating Support Group sessions and ensuring a smooth experience for participants.
- Responding to and managing program-related questions and concerns.
- Providing pleasant and professional customer service to a diverse participant population.
Requirements:
- Proficiency in Google Suite, including spreadsheets, formulas, and schedule creation.
- Ability to conduct audits and demonstrate attention to detail.
- Experience in data management and entry.
- Proficiency in Canva to create certificates.
- Effective communication skills and ability to work on multiple projects simultaneously.
Working Conditions:
This is a full-time position with a flexible schedule, requiring the ability to work a variety of shifts, including evenings and weekends.
