Customer Service Representative
hace 2 semanas
Job Summary:
We are seeking a highly skilled and professional Customer Service Representative to join our team at iQor. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients' customers via phone. You will handle a high volume of inbound and outbound calls, and strive to create a positive experience for each caller.
Key Responsibilities:
- Answer inbound calls and greet customers with a friendly and professional demeanor.
- Place outbound calls and communicate with customers in a clear and concise manner.
- Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
- Meet or exceed call center metrics while providing excellent and consistent customer service.
- Strive for first call resolution and take ownership of customer needs and issues.
- Communicate and follow instructions for one call customer resolution.
- Deliver exceptional customer service through effective and timely resolution of customer inquiries and concerns.
- Take an active role in educating customers about our clients' products and services.
Requirements:
- Experience in customer service in a transaction-based environment, such as a call center or retail location.
- Ability to work independently and in a team environment.
- Problem-solving skills.
- Ability to maintain accuracy and production standards.
- Physical attendance is key to success and necessary to meet objectives.
- Flexibility to work any shift, including nights and weekends.
Education Requirements:
High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
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