Customer Service Director

hace 1 semana


Bogotá, Bogotá D.E., Colombia Seligo Tech A tiempo completo

About the Company

Seligo Tech is a leading fintech company that provides innovative solutions to its clients.

Job Summary

We are seeking an experienced Technical Support Manager to lead our L2 Technical Support and requirements team, supporting our corporate business with its technical requirements, offering world-class service, and creating permanent improvement initiatives.

Key Responsibilities

  1. Lead, mentor, and guide the team to achieve high performance.
  2. Create KPIs and monitor and maintain a high standard to achieve targets.
  3. Handle customer escalations, resolving complex technical issues promptly and effectively.
  4. Evaluate and redefine support processes implementing best practices and tools to optimize efficiency and effectiveness.
  5. Collaborate closely with other departments managing good communication addressing customer needs.
  6. Provide technical and integration support.
  7. Be responsible for the incidents, requests, and problems until cases are resolved.
  8. Closely follow up and monitor all necessary applications, dashboards, transaction platforms, logs, communication channels, etc.
  9. Diagnostics of incidents, requests, and problems.

Requirements

  1. Bachelor's degree in computer science, information technology, engineering, or a related field.
  2. 7+ years of experience in technical support, customer service, or a similar role.
  3. Strong leadership, communication, problem-solving, and customer service skills.
  4. 4 years of proven experience with API calls, logs, and SQL – Mandatory.
  5. At least 2 years' experience as a technical team leader and working with global customers.
  6. Experience with Help Desk ticketing system management, ticketing routing, and maintaining a high level of service according to SLA and KPIs.
  7. Proficiency in English (C1).

Compensation

The estimated annual salary for this position is $13,000,000. The contract type is permanent, and the work mode is hybrid mode in Bogota.



  • Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo

    Job Title: Customer Service Operations DirectorLocation: Remote (EST Time zone)

  • Customer Service Director

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo

    Job Title: Customer Service Director - Call Center OperationsLocation: Remote (EST Time zone)


  • Bogotá, Bogotá D.E., Colombia Aon A tiempo completo

    About the RoleWe are seeking a highly experienced and results-driven professional to lead our global, regional and local Corporate Customer Service strategies. As Customer Service Strategy Director, you will drive added value and customer satisfaction for multinational and corporate accounts.Key Responsibilities:Maintain commercial risk budgets in sales and...


  • Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo

    Job Title: Customer Experience DirectorAt Ingepsy, we are seeking a highly skilled and experienced Customer Experience Director to lead our customer experience strategies. This role is crucial in ensuring a seamless, positive, and engaging journey for our customers across all touchpoints.About the Role:As the Customer Experience Director, you will be...


  • Bogotá, Bogotá D.E., Colombia Adidas A tiempo completo

    Job Title: Customer Service Excellence LeadWe are seeking a highly skilled and experienced Customer Service Excellence Lead to join our team at Adidas. In this role, you will be responsible for developing and deploying strategies to deliver exceptional customer service levels, while establishing an effective and efficient framework for the Sales Operations...


  • Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo

    Job Title: Customer Experience Director">">About Ingepsy:">Ingepsy is a dynamic and forward-thinking organization that values exceptional customer experiences. We strive to create seamless, positive, and engaging journeys for our customers across all touchpoints.">">Job Summary:">We are seeking an experienced Customer Experience Director to lead and optimize...


  • Bogotá, Bogotá D.E., Colombia Citi A tiempo completo

    We are seeking a Customer Service Analyst 2 to join our team at Citi.Job SummaryThe Customer Service Analyst 2 is an entry-level position responsible for assisting in customer-related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide...


  • Bogotá, Bogotá D.E., Colombia PayU A tiempo completo

    About PayUAs a leading online payment service provider, we strive to deliver exceptional service experiences for our 300,000+ merchants and millions of consumers.About the RoleAs a Customer Service Strategist at PayU, you will play a crucial role in managing and administering strategies aimed at improving the service experience and ensuring the proper...


  • Bogotá, Bogotá D.E., Colombia Endava Limited A tiempo completo

    Service Delivery DirectorWe are seeking an experienced Service Delivery Director to join our team in Endava Limited. In this role, you will be responsible for ensuring the delivery of our services to our clients and from our clients to their customers.Key Responsibilities:Develop client relationships and contractual management by actively participating in...


  • Bogotá, Bogotá D.E., Colombia Unicity A tiempo completo

    Customer Service Representative RoleAt Unicity International, a leading global health and wellness company, we are seeking a dedicated Customer Service Representative to join our team in Bogotá. This role focuses on serving the Latin markets in the United States, Canada, and Puerto Rico.Key Responsibilities:Provide accurate information about products and...


  • Bogotá, Bogotá D.E., Colombia Elevated Hiring A tiempo completo

    About Elevated HiringWe are a dynamic organization seeking a talented CUSTOMER SERVICE AMBASSADOR to join our team. In this role, you will be the frontline support for our clients, providing them with exceptional service and assistance.Responsibilities:Provide timely and professional responses to customer inquiries via phone, email, and live chat.Assist...


  • Bogotá, Bogotá D.E., Colombia Werfen A tiempo completo

    Job Summary: As a Senior Technical Service Director at Werfen, you will be responsible for defining and implementing service strategies to standardize solutions, processes, and tools across partners and customers. This role involves establishing efficiency, cost reduction, and customer satisfaction initiatives while aligning service with manufacturing and...


  • Bogotá, Bogotá D.E., Colombia Entrepreneur Cooperative A tiempo completo

    Lead Customer Experience StrategistWe are seeking a seasoned CX Director to spearhead our customer experience initiatives at Entrepreneur Cooperative. This pivotal role demands exceptional leadership and a deep understanding of customer-centric strategies.About the RoleThis position plays a crucial role in crafting, implementing, and refining...

  • Customer Service Liaison

    hace 4 semanas


    Bogotá, Bogotá D.E., Colombia Opus A tiempo completo

    About OpusOpus is a dynamic company seeking a highly skilled Customer Service Liaison to join our team. We value exceptional customer service and strive to deliver world-class support.Salary: The estimated salary for this position is $35,000 per year, based on industry standards in LATAM and the level of expertise required.Job DescriptionWe are looking for a...


  • Bogotá, Bogotá D.E., Colombia Entrepreneur Cooperative A tiempo completo

    Company OverviewAt Entrepreneur Cooperative, we strive to deliver exceptional customer experiences through innovative solutions and top-notch service. Our team is dedicated to fostering strong relationships with clients, ensuring their needs are met with efficiency and professionalism.SalaryThe successful candidate will be offered a competitive salary of...

  • Customer Service Liaison

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo

    **Job Overview**Bruntwork is seeking a skilled Customer Service Liaison to join our team. This role involves handling customer inquiries and providing assistance with insurance policies in our mobile app.**Key Responsibilities**We are looking for someone who can effectively communicate with customers, guide them through the insurance application process, and...


  • Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo

    **Job Overview**: We are seeking a highly skilled and experienced Customer Service Coordinator to join our team at Bruntwork. This is a remote position based in El Paso, TX.**Estimated Salary:** $45,000 - $55,000 per year (dependent on experience)**Job Description**: The primary responsibility of this role is to provide exceptional customer service via...


  • Bogotá, Bogotá D.E., Colombia Entrepreneur Cooperative A tiempo completo

    At Entrepreneur Cooperative, we are seeking a visionary leader to drive our customer experience strategy forward. As Customer Experience Director, you will play a pivotal role in shaping our customers' journey across all touchpoints.We are looking for an exceptional individual who can develop and implement a customer-centric approach that aligns with our...


  • Bogotá, Bogotá D.E., Colombia Teleperformance Colombia A tiempo completo

    Company Overview">We are a leading provider of customer experience solutions, operating in over 91 countries. Our goal is to deliver exceptional service and exceed client expectations.Salary">The estimated monthly salary for this role is COP 2,074,000. In addition to your base pay, you may be eligible for performance bonuses, ranging from 0-15% of your...


  • Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    Job SummaryThis is a customer-focused role that involves providing exceptional service to US-based clients via phone calls and outbound leads. The successful candidate will be responsible for guiding customers through the insurance application process, handling inquiries, and troubleshooting issues with the app or process.Key Responsibilities:Handle inbound...