OpenShift Technical Support Specialist

hace 4 semanas

Bogotá, Bogotá D.E., Colombia Red Hat Colombia S.A.S. A tiempo completo
About the Role

We are seeking a highly skilled OpenShift Technical Support Engineer to join our team in Colombia. As a key member of our Global Support Services team, you will provide technical support and sustaining engineering services to our enterprise subscription customers.

Key Responsibilities
  • Ensure customers get the maximum value from our products and subscriptions
  • Support customers by responding within the designated service-level agreement to inquiries
  • Investigate and troubleshoot issues and develop solutions for our customers while understanding their business needs
  • Exceed customer expectations by providing outstanding customer service and provide regular updates to ensure they are satisfied with our support service
  • Collaborate with engineers and developers to develop creative solutions for customers, including product fixes
  • Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain
Requirements
  • 3+ years experience as a support, sustaining, or development engineer or other directly related experience within an enterprise environment
  • Strong communication skills, specifically the ability to communicate clearly and effectively with customers that have various levels of technical expertise
  • First-rate customer service skills; prior help desk experience or customer-focused experience is preferred
  • Ability to multitask, prioritize, and work well under pressure
  • Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation
  • Ability to work in a fast-paced, dynamic environment
  • Excellent understanding of Linux and UNIX; basic Linux system administration experience is greatly preferred
  • Knowledge of installation, networking, firewall, security, clustering, web servers, and databases using Linux is greatly preferred
  • Experience with architectures other than x86_64 is a plus
  • Expertise in containerization or Kubernetes, oc kubectl command knowledge
  • Familiarity with Red Hat Virtualization (RHV) / Ovirt, VMware, VSphere, KVM and other Virtualization Technologies
  • Knowledge of Openshift technologies
  • Understanding of storage system such as ODF (Open Data Foundation) and Ceph is a plus. Also familiarity with Fiber Channel, ISCSI and NFS
  • Understanding of libvirt and qemu functionality
  • Familiarity with OpenShift Container Native Virtualization is a plus
  • Some previous software scripting or programming experience would be beneficial
  • Bachelor's degree or equivalent experience within the enterprise IT sector
  • A Red Hat Certified System Administrator (RHCSA) is required but can be obtained after starting
  • A Red Hat Certified Engineer (RHCE) certification is a strong bonus
About Red Hat

Red Hat is the world's leading provider of enterprise software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. We are a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us in our mission to empower people to innovate and solve complex problems.

We are an equal opportunity employer and welcome applicants from all backgrounds. We are committed to creating a workplace that is inclusive and respectful of all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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