Technical Consultant

hace 4 semanas

Bogotá, Bogotá D.E., Colombia TD SYNNEX A tiempo completo
About the Role

We are seeking a highly skilled Technical Consultant to join our team at TD SYNNEX. As a Technical Consultant, you will be responsible for providing field technical support to customers by serving as the primary technical interface for TD SYNNEX products, solutions, and services.

Key Responsibilities:
  • Provide pre-sales resolution of all technical and process-related issues, using appropriate escalation points when necessary.
  • Consult with customers and technology group to clarify and/or resolve problems, evaluate operational and performance requirements.
  • Consult with customers concerning pre-sales design, development, and maintenance of products/services.
  • Assist sales channel, field teams, and customers with pre-sales technical solutions.
  • Responsible for knowledge transfer of advanced technical theory to target audiences.
  • Communicate complex information and ideas clearly, concisely, and persuasively to target audiences.
  • Participate in products, solutions, or services training to maintain technical knowledge, active certification, and competence.
  • Assist in determining the feasibility of proposal, conferring with customers and technology group to clarify and/or resolve problem.
  • Consult on advanced configurations on converged solutions.
Requirements:
  • Complete understanding and wide application of technical standards, principles, concepts, and advanced techniques.
  • General knowledge of other related disciplines.
  • Develop solutions to complex problems where advanced analysis of data and technology is required.
  • Demonstrate good judgment in determining best techniques to achieve results.
  • Work is performed without appreciable direction using independent judgment and discretion.
  • Exercises considerable latitude in determining technical objectives.
  • Work may be reviewed at a high level from a relatively long-term perspective, for desired results.
  • Frequently represents organization as a prime technical contact on projects or contracts.
  • Interacts with external professionals on significant technical matters requiring coordination between organizations.
  • Actions impact the success and completion of a project.
  • Failure to accomplish work or erroneous decisions will result in serious project delays and expenditure of substantial resources to remedy.
What We're Looking ForWork Experience:
  • 6-9 years with bachelor's or equivalent combination of formal education and directly related experience.
  • 4-7 years with master's.
Education and Certification(s):
  • Bachelor's degree or equivalent technical education.
Distinguishing Characteristic(s):
  • May be required to travel 50% of the time Field based.
  • Certification in 3-4 brands or advanced technical certifications in 1-2 brands.
  • Occasionally contributes to process improvements.
  • Typically resolves problems using existing solutions.
  • Provides informal guidance to junior staff.
Key Skills

We offer a range of benefits to support your personal and professional growth, including elective benefits, career development opportunities, and a commitment to diversity, equity, and inclusion.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity, and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply.

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