Technical Consultant Graduate
hace 2 meses
About CSG
CSG is a leading provider of customer engagement, revenue management, and payments solutions that help businesses succeed in today's digital economy.
Job Summary
We are seeking a highly skilled Technical Consultant to join our team in Bogota, Colombia. As a Technical Consultant, you will be responsible for delivering professional services to our customers, providing technical support for our software and hardware-based solutions, and collaborating with our teams to ensure customer satisfaction.
Key Responsibilities
- Report to Sr Manager Service Management to contribute to technical and customer-focused position, deliver of professional services to fulfill customer requirements and exceed customer expectations.
- Provide technical support for a variety of CSGi's software/hardware-based solutions (incident management).
- Deliver a high quality of customer service.
- Maintain close interaction with our teams.
- Provide remote and on-site support and professional services to strategic customers.
- Install and commission customer solutions.
- Conduct solution acceptance testing and handover.
Requirements
- Bachelor's degree in Systems, Engineering, related field, or equivalent experience.
- 6 months experience on Customer Service.
- Experience doing Technical Troubleshooting.
- Customer Support Interaction with Mobile Operators in the Region.
- Experience in MySQLTM, Oracle.
- Experience in Linux installation and administration.
- Experience in Development/Scripting skills - Perl, Bash, JavaScript, and Ansible.
- Proficient in English in a business environment.
Perks and Benefits
- Work from Home, in-office, or hybrid.
- Medical & Dental Coverage.
- Life Insurance.
- Emotional and Mental Well-being Initiatives.
- Volunteer Time Off.
- Birthday Day Off.
- Meal Allowance.
- Education Reimbursement.
About Our Culture
At CSG, we value diversity, inclusion, and employee well-being. We offer a flexible work environment, opportunities for growth and development, and a commitment to making a positive impact in our communities.
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