Technical Consultant Graduate

hace 2 meses


Bogotá, Bogotá D.E., Colombia CSG A tiempo completo

About CSG

CSG is a leading provider of customer engagement, revenue management, and payments solutions that help businesses succeed in today's digital economy.

Job Summary

We are seeking a highly skilled Technical Consultant to join our team in Bogota, Colombia. As a Technical Consultant, you will be responsible for delivering professional services to our customers, providing technical support for our software and hardware-based solutions, and collaborating with our teams to ensure customer satisfaction.

Key Responsibilities

  • Report to Sr Manager Service Management to contribute to technical and customer-focused position, deliver of professional services to fulfill customer requirements and exceed customer expectations.
  • Provide technical support for a variety of CSGi's software/hardware-based solutions (incident management).
  • Deliver a high quality of customer service.
  • Maintain close interaction with our teams.
  • Provide remote and on-site support and professional services to strategic customers.
  • Install and commission customer solutions.
  • Conduct solution acceptance testing and handover.

Requirements

  • Bachelor's degree in Systems, Engineering, related field, or equivalent experience.
  • 6 months experience on Customer Service.
  • Experience doing Technical Troubleshooting.
  • Customer Support Interaction with Mobile Operators in the Region.
  • Experience in MySQLTM, Oracle.
  • Experience in Linux installation and administration.
  • Experience in Development/Scripting skills - Perl, Bash, JavaScript, and Ansible.
  • Proficient in English in a business environment.

Perks and Benefits

  • Work from Home, in-office, or hybrid.
  • Medical & Dental Coverage.
  • Life Insurance.
  • Emotional and Mental Well-being Initiatives.
  • Volunteer Time Off.
  • Birthday Day Off.
  • Meal Allowance.
  • Education Reimbursement.

About Our Culture

At CSG, we value diversity, inclusion, and employee well-being. We offer a flexible work environment, opportunities for growth and development, and a commitment to making a positive impact in our communities.


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