Strategic Operations Leader

hace 8 horas


Bogotá, Bogotá D.E., Colombia Capgemini A tiempo completo

We are seeking a seasoned Service Delivery Manager to oversee and drive team performance, customer satisfaction, retention, and growth through strategic engagement and tailored solutions.

Key Responsibilities:
  • Align teams to organizational objectives; recommend team organization and headcount needs
  • Operational reporting/accountability in partnership with operations/reports teams
  • Customer-facing interactions, including onsite travel, to stay current on engagement successes, challenges, and opportunities, and solicit feedback for improvements

Requirements:

  • 18+ years of experience handling large-scale Service Support Operations in a Multi-Faceted dynamic and complex Organization
  • Strong conflict resolution and negotiation skills
  • Excellent verbal, presentation, and written communication skills, including executive communications

The estimated salary for this role is $140,000 - $160,000 per year. If you have 18+ years of experience as a client-facing consultant delivering enterprise-scale technology solutions in a services organization, we encourage you to apply.

At Capgemini, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help innovative companies unleash their potential. Our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries.



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