Customer Experience Lead

hace 1 semana

Bogota, Colombia Spreetail A tiempo completo

We’re looking for a Customer Experience Lead to provide coaching and development for our CES team, drive effective decision-making and ensure accountability across range of activities and processes. Our goal is to continue building a world-class customer experience across more than 10 marketplace channels that Spreetail partners with. We are committed to providing solutions and building relationships with our customers on a day-to-day basis.

**How you will achieve success**:

- Responsible for coaching and development of the CES team, fostering of behaviors and culture that lead to success, and the effective management of team performance
- Engage with, monitor, and periodically directly participate in the day-to-day operations of the Customer Experience organization
- Drive effective decision-making and ensuring your team is approaching customer interactions with a financially responsible mindset to protect profitability while delivering best-in-class customer support
- Responsible for scoring, analysis, and coaching of team members using data from Quality Assurance, Marketplace Feedback, and Contact Evaluation sources
- Responsible for ensuring accountability across a range of activities and processes while also standing ready to serve as a support resource in a variety of capacities

**What experiences will help you in this role**:

- Bachelor’s degree or equivalent experience in business, marketing, or other related field
- 2+ years relevant leadership experience in a customer success, service, team engagement and management
- Outstanding communication and relationship building skills
- Ability to be successful in an emerging role and department with strong ability to define and establish new process
- Data driven mentality with the ability to transform findings into actionable results
- High Proficiency with Microsoft Office, Excel, Word
- Collaboration and Communication: Work across the organization to produce results
- Alignment/Consistency: We are very intentional about spending the extra time and effort to ensure the accuracy and effectiveness of our communication and change management.

Not the role for you? Check out additional opportunities to join our team on our job board and sign up for our Talent Community Newsletter for exclusive insights into future openings.

**What you can expect from us**:

- **The flexibility to take care of yourself. **Spreetailers operate in a relationship and experience-driven work culture that promotes results and encourages taking time off when needed. Salaried team members enjoy untracked PTO and hourly team members earn 20 PTO days per year.
- **We invest in your growth. **Our in-house Talent Development team will fuel the impact you can make in your career through leadership development workshops and one-on-one coaching.
- **We believe in celebrating your accomplishments. **Each year is a new milestone with the opportunity to receive special gifts, Spreetail Swag Store credit, or donate to a nonprofit of your choice.
- **We’ll take care of you and your family. **Spreetail will cover 100% of health insurance premiums for you and 50% for your partner and dependents included on the plan, as well as support your growing family with paid time off.
- **The opportunity to revolutionize your community.** With two Volunteer Weeks and 24 hours of paid Community Time Off every year, we encourage team members to give back and make a social impact.

Learn more about our full benefits package including parental leave, domestic partner coverage, unit appreciation rights, and more.

**Equal Opportunity Employer**

At Spreetail, we are relentless in our pursuit of equity and equality, we embrace cultural differences that raise our bar, we pursue the challenges within ourselves to make Spreetail better, and we humbly acknowledge our duty to build and foster an inclusive workplace where all may succeed.

Spreetail is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

LI-Hybrid

  • Customer Experience Coordinator

    hace 1 semana

    Bogota, Colombia Chubb INA Holdings Inc. A tiempo completo

    Job Requirements Key Responsibilities - Understand the Customer Experience metrics and other relevant KPIs related to customer interactions and monitor the evolution of the indicators in the Region and per countries. - Built Customer Experience reports, ensuring their quality, consistency, accuracy, and timeliness. - Generate value analysis to identify pain...

  • Customer Experience

    hace 3 semanas

    Bogota, Colombia Directa24 A tiempo completo

    Eron International is the main provider of expert services to the financial and technological industry, serving worldwide brands whilst re-defining the Fintech sector. We are an extensive and capable company, recognized for the differential value we bring to empower our clients and their customers. Join Our Team as a Cx - Customer Experience! **Key...

  • Customer Service Lead

    hace 4 semanas

    Bogota, Colombia Rappi A tiempo completo

    ¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...

  • Sportsbook Customer Risk Team Lead

    hace 3 semanas

    Bogota, Colombia Betsson Group A tiempo completo

    **BOGOTA** - OPERATIONS**SPORTSBOOK CUSTOMER RISK TEAM LEAD**: **Sportsbook Customer Risk Team Lead**: **PLEASE SUBMIT YOUR CV IN ENGLISH**: - RECRUITER - PAULA GUERRAThe function of the Sportsbook Customer Risk Team Lead is to ensure that the sportsbook customer base is optimized for maximum profitability in order to stimulate growth in the business. This...

  • Customer Experience Manager

    hace 4 semanas

    Bogota, Colombia Emapta A tiempo completo

    **Job Information**: Job Family **Back Office*** Work Arrangement **Onsite*** City **Usaquen*** State/Province **Distrito Capital de Bogotá*** Country **Colombia*** **Join Emapta in Outsourcing Excellence!** Elevate your career in the outsourcing industry with our enticing opportunity for a **Customer Experience Manager**. Experience a fulfilling...

  • Customer Experience Manager

    hace 2 semanas

    Bogota, Colombia Pacifica Continental A tiempo completo

    **Purpose**: The Customer Experience Manager is the project manager for the lease-up process; organizing, planning, monitoring, and driving the cross-functional teams to ensure optimized interaction between the Company and its customers. **Functions**: - Actively partners with partners with Sales Managers, Legal, Asset Management, Operations, and...

  • Customer Support Lead

    hace 3 semanas

    Bogota, Colombia eduNEXT A tiempo completo

    **Role Description** We are looking for a Customer Support Lead to manage the customer support process at eduNEXT. This person will have to coordinate a team that makes a positive impact in helping our customers with technical issues when using our products and services. You should also have an interest in software and e-learning technologies, as well as...

  • Director, Live Operations, Customer Experience

    hace 3 semanas

    Bogota, Colombia Rappi A tiempo completo

    ¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...

  • Service Experience Center Americas Lead

    hace 4 semanas

    Bogota, Colombia Kenvue A tiempo completo

    Description **What You Will Do** The Service Experience Center Americas Lead is responsible for leading and supervising a team of Contact Center Associates to deliver exceptional customer service and drive operational excellence. Primary focus will be ensuring the team's performance meets or exceeds established goals and standards, while providing...

  • Lead Customer Service Representative

    hace 4 semanas

    Bogota, Colombia Indigo Slate A tiempo completo

    Zensar is seeking an **Lead Customer Service Representative in Bogota Colombia.** This is open for Full time with excellent benefits and growth opportunities. We will provide all training and this position will require employee to be on site Mon-Fri in Bogota. **What you will be Doing** - Assist customers and help resolve Cisco Adoption Barrier Cases that...

  • Customer Insights

    hace 3 semanas

    Bogota, Colombia Johnson & Johnson A tiempo completo

    General Resume The Customer Insights & Experience analyst plays a crucial role in gathering, analyzing, and delivering strategic information about customer behavior and preferences. Using advanced analytical tools and research techniques, this role identifies key trends, patterns, and opportunities to continuously enhance the customer experience....

  • Customer Service Lead

    hace 2 semanas

    Bogota, Colombia Rappi A tiempo completo

    ¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...

  • Saas Customer Experience Consultant

    hace 3 semanas

    Bogota, Colombia TransUnion A tiempo completo

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: As a Customer Success Experience Consultant you own first line support for day-to-day operational and technical questions for our standard support customers. You play a key role in ensuring global solutions are performing to their stated service level agreement (SLA) standards by assessing...

  • Customer Experience Agent

    hace 1 semana

    Bogota, Colombia Lerma SAS A tiempo completo

    Lentesplus es el líder regional en Salud Visual Omnicanal en Latinoamérica con presencia en Brasil, Argentina, Chile, México y Colombia, tenemos como objetivo principal democratizar el acceso a la salud visual en toda la región. Nos encontramos en búsqueda de **CUSTOMER EXPERIENCE AGENT.** **Responsabilidades**: - Comunicarse con los clientes por los...

  • Colombia Customer Support Team Lead

    hace 1 mes

    Bogota, Colombia Sezzle A tiempo completo

    **About the Role**: Are you skilled in nurturing customer success and adept at problem resolution? If so, we have an exciting opportunity for a Customer Support Team Lead at Sezzle. In this role, you'll assist in leading a team dedicated to delivering exceptional support experiences. Your responsibilities will include overseeing troubleshooting efforts,...

  • Global Experience Systems and Design Lead

    hace 1 semana

    Bogota, Colombia Johnson & Johnson A tiempo completo

    At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130...

  • Customer Service Enablement Sr Lead

    hace 3 semanas

    Bogota, Colombia Johnson & Johnson A tiempo completo

    At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130...

  • Customer Experience Assistant

    hace 4 semanas

    Bogota, Colombia British Council A tiempo completo

    Customer Experience Assistant **Date**:17-Feb-2023 **Location**: Bogota, Americas, CO **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their...

  • Workplace Experience Specialist

    hace 3 semanas

    Bogota, Colombia JLL A tiempo completo

    JLL supports the Whole You, personally and professionally. **Benefits to eligible employees, include**: Medical and life insurance for you. Annual Performance Bonus. Online platform with +15.000 certified courses available for your professional development. Wellbeing platform for employees with personalized programs (yoga, meditation, exercise, meal...

  • Customer Experience Representative

    hace 3 semanas

    Bogota, Colombia Wazoku A tiempo completo

    **About You** You are someone who is not afraid of a challenge. Our teams have a work hard play hard attitude, which is reflected in our company culture, people and success. An ability to work collaboratively with the wider business is essential. We will provide you with all of the support required, we are just looking for your hard working and innovative...