Inside Sales

hace 4 semanas


Bogota, Colombia mrosupply.com A tiempo completo

**Job Title: Customer Experience Representative**

**MISSION**:
Working to find solutions for customers in all situations, ensuring they don't leave without a solution. Providing the best possible experience while supporting our FSR's in maintaining, expanding, and gaining new business.

**Outcomes**:
Calls: Receive 10-15% of all inbound calls a day and leave key information as notes on each call.
Sales Channel: Pick up at least 5 requests a day during the first three months and progress to 8-10+ requests per day.
Quotes/Orders: Write and/or process 6-8 quotes/orders per day from any source during the first three months and progress to 12-15 quotes/orders per day.
Follow-ups: Maintain the customer up to date on their orders by keeping track of their OOQ and/or Tickets.
SOPs: Follow the established processes and reach out for help and/or guidance when a situation falls outside the SOP.

If you embody these qualities and are ready to contribute to a dynamic and customer-focused team, we encourage you to apply. Join us in delivering exceptional experiences while achieving ambitious business goals.

**Schedule: 8am to 4:30 pm PST**

**Salary**: $4.40 Hr starting, upon 4 weeks of successfully completing training and a 3 month trial period salary will raised to $6 Hr

Pay: $15,634 - $23,450 per hour

Expected hours: 40 per week

Application Question(s):

- Are you available to work Monday to Friday, from 8 am to 4:30 pm PST, at an hourly rate of $4.40?

**Experience**:

- customer service: 2 years (required)


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