![Rappi](https://media.trabajo.org/img/noimg.jpg)
Customer Service Lead
hace 2 días
Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos
¿Quieres saber por qué Rappi?
- ️ VEMOS OPORTUNIDADES donde otros ven problemas;
- ️ VEMOS CERCANIA donde otros ven distancia;
- ️ VEMOS ADRENALINA donde otros ven presión.
Únete a un equipo donde todos somos capaces de TODO, donde todos tenemos las mismas oportunidades, sin importar género, raza, orientación sexual, religión, nacionalidad, edad, discapacidad, formación o experiência.
¿Te ha gustado lo que has leído hasta ahora? Descubre cómo entregarás magia junto con nosotros a través de tu misión Rappi
Revisa cómo impactarás nuestro ecosistema:
**Job Description**:
Como parte de Rappi, serás responsable de:
**Responsibilities**:
- Develop and execute strategies to enhance customer service operations for restaurant partners, CPGs vendors, and e-commerce allies.- Lead a team of customer service representatives to deliver exceptional support and assistance to allies, resolving inquiries, issues, and complaints promptly and efficiently.- Collaborate with internal teams, including operations, sales, and product development, to ensure alignment on customer service initiatives and goals.- Analyze customer feedback, trends, and metrics to identify areas for improvement and implement strategies to enhance the overall customer experience.- Establish and maintain strong relationships with key allies, serving as the main point of contact for escalated issues and strategic discussions.- Develop and implement training programs to ensure customer service representatives are equipped with the necessary knowledge and skills to deliver exceptional service.- Monitor and evaluate customer service performance metrics, such as response times, resolution rates, and customer satisfaction scores, and implement corrective actions as needed.- Stay informed about industry trends, best practices, and emerging technologies in customer service to continuously innovate and improve our service offerings.
**Requirements**:
- Bachelor's degree in business administration, marketing, or related field.- 4 years of experience in customer service management, preferably in the technology, e-commerce, or food delivery industry.- Proven leadership experience, with the ability to motivate and inspire a team to achieve results.- Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with allies and internal stakeholders.- Strong analytical and problem-solving abilities, with the capacity to make data-driven decisions and prioritize competing demands.- Proficiency in customer relationship management (CRM) software and other relevant tools for managing customer interactions and tracking performance metrics.- Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and business needs.- Fluency in English and Spanish, both written and verbal, is required.
Bien y ahora, ¿Cuáles son los requisitos para que yo sea parte de este universo de neón?
Tipo Empleador:
Regular
Empleador:
Rappi Technology Colombia
Para más información consulta nuestra pagina web
y revisa nuestras reseñas en Glassdoor
Te esperamos con mucha ansiedad y brillo en los ojos para entregar magia juntos _#Rappi_
-
Customer Service Representative: Forwarding
hace 2 semanas
Bogota, Colombia UNITED PARCEL SERVICE A tiempo completoExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Lead Customer Service Representative
hace 5 días
Bogota, Colombia Indigo Slate A tiempo completoZensar is seeking an **Lead Customer Service Representative in Bogota Colombia.** This is open for Full time with excellent benefits and growth opportunities. We will provide all training and this position will require employee to be on site Mon-Fri in Bogota. **What you will be Doing** - Assist customers and help resolve Cisco Adoption Barrier Cases that...
-
Customer Service Lead
hace 3 semanas
Bogota, Colombia Rappi A tiempo completo¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...
-
Customer Service Enablement Sr Lead
hace 4 semanas
Bogota, Colombia Johnson & Johnson A tiempo completoAt Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130...
-
E-commerce Customer Service Manager
hace 5 días
Bogota, Colombia TLNT A tiempo completoA leading and a rapidly expanding direct-to-consumer e-commerce brand and provider of premium firearm holsters and accessories, is on the lookout for a seasoned **E-commerce Customer Service Manager** to lead their customer service team and ensure that every interaction with the brand exceeds expectations. As the **E-commerce Customer Service Manager, **you...
-
Customer Service Associate English Colombia
hace 3 semanas
Bogota, Colombia Amazon - Global Customer Service A tiempo completoThis position is open for people that Lives across Colombia and who are willing to work Virtually. BASIC QUALIFICATIONS Preferred Qualifications: - Located at Colombia and have citizenship or legal open condition work permit. - Have 85% English level or higher. - Have (or be able to obtain) High Speed Internet (10 MGB download / 3MBG upload or better). -...
-
Customer Service Representative
hace 3 semanas
Bogota, Colombia Grupo COS (Customer Operation Success) A tiempo completoWe are looking for empowered persons seeking for perosnal growth! We are hiring bilingual customer service agents. What we offer? - Salary: Payrate starts at $2'650.000 + commissions up to 350.000 + permanence bonuses - Schedule: Monday - Friday | 9:30 AM - 6:30 PM - Conditions: In person, located near Parque de la 93 - Indefinite term contract and paid...
-
Customer Service Representative
hace 1 semana
Bogota, Colombia Travel Diary A tiempo completoJob Title: Customer Service Representative Language Requirements: Fluent in English (100%) Job Responsibilities: - Respond to customer inquiries in a prompt, professional, and empathetic manner. - follow up on projects lead times. - Resolve customer complaints and concerns in a timely and efficient manner. - Maintain a positive attitude and professional...
-
Customer Service Representative
hace 4 semanas
Bogota, Colombia Charger Logistics Inc A tiempo completoJob Title: - Customer Service Representative- Location: - Bogotá, Colombia- Category: - Customer Service- Experience: - Entry-Level**Job Description**: **Description** Charger logistics Inc. is a world - class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics...
-
Customer Service Sr Analyst
hace 2 semanas
Bogota, Colombia Citi A tiempo completoThe Institutional Customer Service Manager is an intermediate management-level position responsible for providing full leadership and direction of a team to provide client resolution and support in coordination with the Customer Service team. The overall objective of this role is to ensure the seamless delivery of customer service support to external...
-
Customer Service Representative
hace 2 semanas
Bogota, Colombia Vantage Specialty Chemicals A tiempo completoVantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW’S SOLUTIONS TODAY. The Role: Customer Care Representative The Custmer Care Representative ensures that...
-
Customer Service Analyst 2
hace 1 semana
Bogota, Colombia Citi A tiempo completoThe Customer Service Analyst 2 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of...
-
Customer Service Analyst 1
hace 4 semanas
Bogota, Colombia Citi A tiempo completoThe Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of...
-
Institutional Customer Service Manager
hace 5 días
Bogota, Colombia Citi A tiempo completoThe Institutional Customer Service Manager is an intermediate management-level position responsible for providing full leadership and direction of a team to provide client resolution and support in coordination with the Customer Service team. The overall objective of this role is to ensure the seamless delivery of customer service support to external...
-
Institutional Customer Service Manager
hace 3 semanas
Bogota, Colombia Citi A tiempo completoThe Institutional Customer Service Manager is an intermediate management-level position responsible for providing full leadership and direction of a team to provide client resolution and support in coordination with the Customer Service team. The overall objective of this role is to ensure the seamless delivery of customer service support to external...
-
Institutional Customer Service Manager
hace 2 semanas
Bogota, Colombia Citi A tiempo completoThe Institutional Customer Service Manager is an intermediate management-level position responsible for providing full leadership and direction of a team to provide client resolution and support in coordination with the Customer Service team. The overall objective of this role is to ensure the seamless delivery of customer service support to external...
-
Customer Service Supervisor
hace 3 semanas
Bogota, Colombia QuidelOrtho A tiempo completo**The Opportunity**: QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers...
-
Specialist Customer Service
hace 1 semana
Bogota, Colombia Abbott Laboratories A tiempo completoCustomer Experience Specialist (Colombia) **Department**: Customer Service **SUMMARY OF THE POSITION** Job is based in Bogota, Colombia **RESPONSIBILITIES** - Be the leader of Order Management and assure governance to execute purchase orders processing, returns, free of change deliveries and customer master data. - Monitor the Order Management and...
-
Bogota - Customer Service Agent
hace 1 semana
Bogota, Colombia Foundever A tiempo completo**About Us** Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...
-
Customer Service Representative
hace 1 semana
Bogota, Colombia Dupont A tiempo completoAt DuPont, we are working on things that matter; whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. If you would like to be a part of a premier multi-industrial company that is...