Customer Experience
hace 3 semanas
Eron International is the main provider of expert services to the financial and technological industry, serving worldwide brands whilst re-defining the Fintech sector. We are an extensive and capable company, recognized for the differential value we bring to empower our clients and their customers.
Join Our Team as a Cx - Customer Experience
**Key Responsibilities**:
- Analyse their cases and give them a proper solution.
- Be the contact between our clients and the company.
- Identify, escalate and solve technical problems together with the IT team.
- Work side by side with our Sales team and help them in the onboarding of new clients
- Assist clients on their day to day business
**Requirements**:
- Proven working experience as a Customer Support Agent (call center environment is a plus).
- Bachelor’s degree preferably.
- Excel skills - intermediate.
- High attention to detail and excellent analytical skills.
- Proactive, teamwork, and service oriented attitude.
- Ability to work under pressure.
- Portuguese is a plus.
- Experience managing direct contact with clients is a plus.
- Knowledge in tools like Looker, Confluence, Jira, Zendesk, Figma is a plus
At Eron International, everything starts with our values,
Be Direct: We are direct and genuine in all situations
Be Owner: We treat the issues as true owners being accountable for the results
Be Curious: We always ask ourselves what we can do better without settling with the status quo
Be Hero Leader: Lead by example, inspire and influence beyond formal roles. There are no borders between areas or roles to generate impact
Take risks: We take controlled risks with courage and without fear of being paralyzed by error
Are you a DOER? Come and join the best company ever
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