Guest Experience Supervisor

hace 6 meses

Bogota, Colombia Sagan A tiempo completo

**Position: Guest Experience Supervisor**
**Location: Remote (MST Timezone)**

**Work Schedule**:Monday to Friday, 10:00 AM to 07:00 PM (MST)**

**About Us**:
Our company is a rapidly growing premium short-term rental property management company headquartered in Colorado Springs, Colorado. With a commitment to exceptional customer service and a focus on creating memorable guest experiences, we have expanded from 9 to over 160 Airbnb listings in the past two years. We are dedicated to achieving even greater success while maintaining our core values of inclusivity, collaboration, and work-life balance.

**Role Overview**:
We are seeking a dedicated and skilled Guest Experience Supervisor to lead and support our team of dynamic Communication Agents. As the Supervisor, you will oversee all guest communication and ensure a seamless experience for our guests. This role requires strong leadership skills, exceptional communication abilities, and a passion for delivering outstanding customer service.

**Key Responsibilities**:

- ** Team Leadership**: Provide guidance, mentorship, and direction to a team of Communication Agents, ensuring they meet performance goals and deliver top-notch guest services.
- ** Guest Communication**: Oversee and coordinate all guest interactions, including inquiries, pre-stay questions, problem-solving during stays, and maintaining a high standard of friendly, polite, and professional communication.
- ** Software Utilization**: Ensure the team effectively utilizes various software tools, including Slack, Notion, Operto Teams, Brivo, Arlo, StayFi, Akia, and Minut, for managing reservations, communication, and property maintenance.
- ** Property Management**: Assist with coordinating maintenance and maintaining clear communications across all areas of business.
- ** Continuous Improvement**: Collaborate with the team to implement new short-term rental software, procedures, and systems, ensuring that Renjoy remains at the forefront of the industry.
- ** Active Monitoring**: Stay actively engaged with guest communication by responding to messages when necessary. Maintain constant vigilance in monitoring messages to guarantee the quality of responses aligns with our high standards.
- ** Scheduling**: Create and manage team schedules to ensure adequate coverage during peak hours and special events. Handle shift assignments and hiring communication agents when needed.
- ** Adaptability**: Flexibility to adapt to changing customer needs and business requirements.

**Requirements**:

- ** Strong Leadership Skills**: Ability to motivate and manage a team effectively.
- ** Excellent Communication**: Outstanding verbal and written communication skills to interact effectively with customers and team members.
- ** Problem-Solving Abilities**: Ability to resolve customer complaints and issues effectively, often involving complex problem-solving.
- ** Organizational Skills**: Strong organizational skills with attention to detail.
- ** Supervisory Experience**: At least 2-3 years of supervisory or team lead experience is required.
- ** Customer Service Experience**: Prior experience in a customer service or support role is preferred.

**Nice-to-Haves**:

- Experience with property management software, particularly Guesty.
- Availability for a flexible schedule to assist with 24/7 guest communication coverage.
- Interest in the short-term rental industry.

**What We Offer**:

- Competitive and consistent pay, with the opportunity for growth.
- A stimulating and collaborative work environment.
- Opportunities for career advancement and professional development within the company.

  • Guest Services Supervisor

    hace 6 meses

    Bogota, Colombia The Upright Company A tiempo completo

    **About Cloud9**: **Cloud9 delivers a comprehensive tech-enabled solution specifically designed for real estate property managers aiming to enhance their short-term rental (STR) operations, while maintaining lease retention. Our expertise lies in addressing the distinct challenges of managing larger apartments and high-floor units, which often face higher...

  • Guest Experience Supervisor

    hace 6 meses

    Bogota, Colombia Marriott International, Inc A tiempo completo

    **Job Number** 24040121 **Job Category** Rooms & Guest Services Operations **Location** W Bogota, Avenida Carrera 9 #115 - 30, Bogota, Capital District, Colombia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment,...

  • Guest Experience Expert

    hace 6 meses

    Bogota, Colombia Marriott International, Inc A tiempo completo

    **Job Number** 24020482 **Job Category** Rooms & Guest Services Operations **Location** W Bogota, Avenida Carrera 9 #115 - 30, Bogota, Capital District, Colombia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Experience Supervisor

    hace 6 meses

    Bogota, Colombia Marriott International, Inc A tiempo completo

    **İş Numarası** 23210111 **İş Kategorisi** Rooms & Guest Services Operations **Lokasyon** W Bogota, Avenida Carrera 9 #115 - 30, Bogota, Capital District, Colombia HARİTADA GÖRÜNTÜLE **Çizelge** Full-Time **Uzakta mı bulundu?** N **Konum değişikliği mi?** N **Pozisyon Türü** Non-Management - Marriott International, fırsat eşitliği...

  • Guest Experience Expert

    hace 6 meses

    Bogota, Colombia Marriott International, Inc A tiempo completo

    **Número de Empleo** 24059388 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** W Bogota, Avenida Carrera 9 #115 - 30, Bogota, Capital District, Colombia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management Nuestro trabajo no consiste solo en que el registro de...

  • Guest Experience Supervisor

    hace 6 meses

    Bogota, Colombia Marriott International, Inc A tiempo completo

    **Numéro de l'Emploi** 24040121 **Catégorie d'Emploi** Rooms & Guest Services Operations **Lieu** W Bogota, Avenida Carrera 9 #115 - 30, Bogota, Capital District, Colombia AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Non-Management Traiter toutes les entrées des clients, vérifier leur...

  • Guest Services Agent

    hace 6 meses

    Bogota, Colombia The Upright Company A tiempo completo

    **About Cloud9**: **Cloud9 delivers a comprehensive tech enabled solution specifically designed for real estate property managers aiming to enhance their short-term rental (STR) operations, while maintaining lease retention. Our expertise lies in addressing the distinct challenges of managing larger apartments and high-floor units, which often face higher...

  • Front Desk Supervisor

    hace 8 meses

    Bogota, Colombia Hilton A tiempo completo

    Front Desk Supervisor A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various...

  • Front Desk Supervisor

    hace 8 meses

    Bogota, Colombia Hilton A tiempo completo

    A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front...

  • Food and Beverage Supervisor

    hace 7 meses

    Bogota, Colombia Hilton A tiempo completo

    Food and Beverage Supervisor A Food and Beverage Supervisor is responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience while working with the team to ensure departmental targets are met. **What will I be doing?** As a Food and Beverage Supervisor, you are responsible for supervising operations...

  • Guest Service Agent

    hace 7 meses

    Bogota, Colombia Hilton A tiempo completo

    Guest Service Agent (Recepcionista) A Guest Service Agent (Recepcionista)provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent (Recepcionista), you will serve on the Front Office Team, to provide services...

  • Guest Service Agent

    hace 7 meses

    Bogota, Colombia Hilton A tiempo completo

    Guest Service Agent / Associate A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...

  • Guest Service Agent

    hace 7 meses

    Bogota, Colombia Hilton A tiempo completo

    A Guest Service Agent (Recepcionista)provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent (Recepcionista), you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...

  • Guest Environment Expert

    hace 6 meses

    Bogota, Colombia Marriott International, Inc A tiempo completo

    **Job Number** 24020481 **Job Category** Housekeeping & Laundry **Location** W Bogota, Avenida Carrera 9 #115 - 30, Bogota, Capital District, Colombia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a clean room and a freshly made bed....

  • Camarera - Guest Environment Expert

    hace 6 meses

    Bogota, Colombia Marriott International, Inc A tiempo completo

    **Job Number** 24099001 **Job Category** Housekeeping & Laundry **Location** W Bogota, Avenida Carrera 9 #115 - 30, Bogota, Capital District, Colombia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a clean room and a freshly made bed....

  • Guest Service Expert

    hace 6 meses

    Bogota, Colombia Marriott International, Inc A tiempo completo

    **Job Number** 24025043 **Job Category** Food and Beverage & Culinary **Location** W Bogota, Avenida Carrera 9 #115 - 30, Bogota, Capital District, Colombia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will enjoy...

  • Customer Experience Supervisor

    hace 6 meses

    Bogota, Colombia SALES MARKETING TEMPORALES SAS A tiempo completo

    Importante empresa de tecnologia a nível internacional requiere Profesional en ingeniería mecatrónica, ingeniero industrial de automatización, ingeniero industrial de electrónica o profesional el comercio internacional con 1 año de experiência como CUSTOMER EXPERIENCE SUPERVISOR **Requisitos**: - Experiência mínima de 1 año en supervisor de...

  • Customer Service with Exceptional Guest Interaction

    hace 6 meses

    Bogota, Colombia ProcesosBilingues A tiempo completo

    **Join our team! We're hiring professionals for Customer Service with exceptional guest interaction skills.** At our company, we value proactive problem-solving and efficient scheduling for housekeeping and maintenance teams. **Your responsibilities will include**: - Proactively resolving problems. - Managing schedules for housekeeping and maintenance...

  • Capitan de A&b

    hace 8 meses

    Bogota, Colombia Hilton A tiempo completo

    A Food and Beverage Supervisor is responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience while working with the team to ensure departmental targets are met. **What will I be doing?** As a Food and Beverage Supervisor, you are responsible for supervising operations of Food and Beverage outlets...

  • Operations Associate with Statrup Experience

    hace 6 meses

    Bogota, Colombia Independent Recruiter A tiempo completo

    We are looking for an **Operations Associate with Startup Experience.** “One place, many stories: create unforgettable journeys with TourHero.” **The opening requires a fluent level of English.** Compensation**:USD 2K/month.** + Stocks + Medical and travel insurance + 5 days of work from anywhere every 6 months + 20 days PTO Location**:Av. Cra 19...