Technical Support

hace 2 meses


Medellín Antioquia, Colombia Profesor X A tiempo completo

**Únete a Profesor X como Técnico de Sistemas**

**Tipo de Empleo**: Tiempo completo (40 horas/semana)
**Horario**: Lunes a viernes (fines de semana libres)
**Salario**: $3'500.000 al mes
**Idioma**: Inglés (obligatorio)
**Modalidad**: Presencial

**¿Por qué elegir Profesor X?**

En Profesor X, nos especializamos en brindar asistencia y servicio al cliente a profesionales en Estados Unidos, y nos enorgullece ofrecer un ambiente laboral excepcional. Aquí, valoramos tu crecimiento y bienestar.

**Beneficios que ofrecemos**:

- Capacitación paga para potenciar tu desarrollo profesional.
- Horario de 40 horas a la semana, de lunes a viernes (sin fines de semana).
- 6 días de vacaciones después de los primeros 6 meses.
- EPS, Pensión, Cesantías, Prima y acceso a Caja de compensación familiar.

**Resumen del puesto vacante**:
El técnico de sistemas se encargará de permitir el buen funcionamiento de las plataformas y herramientas técnicas. Debe estar cualificado y tener experiência en la gestión de datos y soporte técnico.
- Debe hablar inglés B2.
- Tener experiência en soporte informático.
- Proporcionar soporte de primer nível y solucionar problemas con hardware, software y comunicaciones.
- Comunicación interpersonal efectiva con los empleados.
- Asistir con la implementación de proyectos tecnológicos de moderado impacto.
- Resolución efectiva y oportuna de novedades en materia de tecnología.

**Cualificaciones**:

- Estudios en ingeniería de sistemas o afines, estudios en ciberseguridad deseables.
- Capacidad para gestionar el tiempo, las prioridades y las tareas.
- Habilidades interpersonales para interactuar con usuarios y miembros del equipo.
- Capacidad para analizar y solucionar problemas técnicos de forma independiente.
- Conocimientos avanzados de redes TCP/IP, subredes, VLANS, NGFW, hardware informático y periféricos.
- Capacidad para solucionar problemas técnicos de forma remota.
- Experiência en la plataforma Filevine es un plus.

**Must Have**:

- Nível de inglés conversacional B2 o superior.
- Servicio al cliente profesional.
- Excelente comunicación verbal y escrita.
- Capacidad de trabajar con supervisión mínima.
- Atención al detalle y organización.
- Educación mínima: Profesional.
- Capacidad para estar periodos prolongados sentados en escritorio y trabajando en computador.

**Nice To Have**:

- Excelente manejo del tiempo y habilidad multitarea priorizando el trabajo.
- Habilidades de Colaboración: Mente analítica, iniciativa, orientación del equipo, Comunicación clara.
- Mostrar una actitud positiva de “Yo puedo hacerlo” en todo momento.
- Habilidad para establecer y mantener relaciones laborales efectivas con colegas, clientes y público en general.
- Experiência en servicio al cliente.

Tipo de puesto: Tiempo completo



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