Sportzcast Technical Support Analyst

hace 2 meses

Medellín Antioquia, Colombia Genius Sports A tiempo completo

**A bit about us**

Do you want to join one of the world's fastest growing sports technology companies?
Genius Sports is at the epicentre of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties.
We're looking for enthusiastic and ambitious people to join our talented team.
If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us.
We put trust in our people to deliver the difference for our clients around the world. It's why many of the world's largest leagues & federations such as the NFL, English Premier League, FIBA and NCAA choose to work with Genius Sports.

**The Role**

As a Support and Onboarding officer for our Sportzcast team, you will be required to be part of a helpdesk operation supporting technical systems for various sports teams, leagues and federations, and customers across the world. This role will be part of a team of technical analysts who provide installation and ongoing support to the customers, teams or league personnel. You will have technical support expertise, a customer service mentality, enjoy operating in a fast-paced environment, and be willing to be hands-on helping customers as well as the other support team members.

This is an excellent opportunity for someone with a passion for sports and looking to progress in their career in IT.

**MAIN RESPONSIBILITIES**
- Assist remotely with site surveys and installations including hardware/software operational set up.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
- Use diagnostic utilities in troubleshooting and test fixes to ensure permanent resolution.
- Perform post-resolution follow-ups as needed.
- Help develop checklists, installation guides, and other processes to assist customers and the help desk operation as applicable.
- Escalate issues as appropriate and work with the development team to address issues.
- Assist with process or product improvements by evaluating and recommending changes.
- Adhere to help desk metrics ensuring that SLAs are met.
- Perform occasional shipping and receiving of products to customers.
- Other tasks as directed by line manager.

**REQUIRED SKILLS**
- Previous technical helpdesk experience working with hardware components is a necessity.
- Understanding of IT network topology including TCP/IP, subnetting, firewalls and routers
- Knowledge and management of Powershell - Command Line commands
- Knowledge of OSI Model
- Comprehension of Binary and ASCII data formats
- Good internet investigation skills
- High comfort level working in a diverse environment.
- High level of time management skills, organizing capabilities
- Analytical thinker with great problem-solving skills
- An energetic, supportive, and collaborative team player
- Comfortable with meeting the challenges of tight deadlines and prioritizing workload
- Excellent communication skills (both written and verbal)
- Willingness to work in shifts, with availability to work during evenings, weekends and holidays.
- Occasional travel may be required.

**DESIRABLE SKILLS**
- Prior experience or training with circuit boards, troubleshooting or repairing.
- Basic understanding of electronic devices and manipulation/configuration of electronic components.
- Experience with Atlassian tools for support (Confluence, Jira)
- Working knowledge of Office 365
- Experience using a ticket logging system.

**Whats in it for you?**

As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.

**How we work**

We have adapted a forward-thinking ‘Ways of Working' framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.
Our employees are empowered to stretch the boundaries of what's achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.

  • Sportzcast Technical Support Analyst

    hace 1 mes

    Medellín, Antioquia, Colombia Genius Sports A tiempo completo

    **A bit about us** Do you want to join one of the world's fastest growing sports technology companies? Genius Sports is at the epicentre of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties. We're looking for enthusiastic and...

  • SportzCast Technical Support Analyst

    hace 2 meses

    Medellín, Colombia Genius Sports Group A tiempo completo

    A bit about us Do you want to join one of the world’s fastest growing sports technology companies? Genius Sports is at the epicentre of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties. We’re looking for enthusiastic...

  • Sportzcast Technical Support Specialist

    hace 3 días

    Medellín, Antioquia, Colombia Genius Sports A tiempo completo

    About Genius SportsWe are a leading sports technology company at the forefront of innovation, empowering sports teams, leagues, and federations to succeed. Our mission is to champion a more sustainable sports data ecosystem that benefits all parties.As a Support and Onboarding Officer for our Sportzcast team, you will be part of a helpdesk operation...

  • Streaming Technical Support Analyst

    hace 4 meses

    Medellín, Antioquia, Colombia Genius Sports A tiempo completo

    **A **B **it **A **bout **U **s** Genius Sports is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media. Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the fan. We are the trusted partner to...

  • Support Analyst, Colombia

    hace 5 meses

    Medellín, Antioquia, Colombia Ci&T A tiempo completo

    We are** tech transformation** specialists, we are** CI&T. We combine the disruptive power of Artificial Intelligence with human expertise to support large companies in navigating changes in technology and business. With 30 years of experience, 6,000 workers, offices in 10 countries and talents across 5 continents. We operate in the fields of design,...

  • Sportsbook Technical Support 2 Analyst

    hace 4 meses

    Medellín, Antioquia, Colombia Genius Sports A tiempo completo

    **A bit about us** Do you want to join one of the world's fastest growing sports technology companies? Genius Sports is at the epicenter of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties. We're looking for enthusiastic...

  • Sportstech Technical Support Analyst

    hace 3 meses

    Medellín, Antioquia, Colombia Genius Sports A tiempo completo

    **A bit about us** Do you want to join one of the world's fastest growing sports technology companies? **About the role** You will be part of a technical team helping support end users, data partners, and First Line Support team members with inquiries of various levels of difficulty for systems used by some of the most prominent sports leagues in the...

  • Technical Support Specialist for Sports Technology

    hace 1 mes

    Medellín, Antioquia, Colombia Genius Sports Group A tiempo completo

    Genius Sports Group is a leading provider of sports technology solutions. We are seeking a Technical Support Specialist to join our team in Sportzcast. As a key member of our support team, you will be responsible for providing technical assistance and support to customers across the globe.About UsWe champion a more sustainable sports data ecosystem that...

  • Technical Support Specialist

    hace 2 meses

    Medellín, Antioquia, Colombia Recurly A tiempo completo

    About Recurly: Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth....

  • Technical Support Specialist

    hace 3 días

    Medellín, Antioquia, Colombia Ci&T A tiempo completo

    About CI&TCI&T is a tech transformation specialist with 30 years of experience, operating in design, strategy, and engineering for global brands. We help clients achieve the full potential of technology as a force for good.Job DescriptionWe are looking for a Support Analyst to join our customer support team. As a Support Analyst, you will play a key role in...

  • Logistics Technical Support

    hace 5 meses

    Medellín, Antioquia, Colombia HUBTEK A tiempo completo

    **Some of your responsibilities are but are not limited to**: - Make sure all of the customer’s questions and concerns are answered in a highly positive, professional, and customer-centric manner. - Offer solutions to technical problems, either by providing step-by-step guidance, remote support, or escalating complex issues if necessary. - Develop and...

  • Support Analyst, Colombia

    hace 4 días

    Medellín, Colombia CI&T A tiempo completo

    Talent Attracting | Tech Recruiter na CI&T We are tech transformation specialists, we are CI&T. We combine the disruptive power of Artificial Intelligence with human expertise to support large companies in navigating changes in technology and business. With 30 years of experience, 6,000 workers, offices in 10 countries and talents across 5 continents....

  • Technical Support Expert

    hace 1 mes

    Medellín, Antioquia, Colombia J.S. Held Llc A tiempo completo

    About UsJ.S. Held Llc is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk.Job DescriptionWe are seeking a dedicated and proactive Bilingual Senior Technical Support Specialist to join our information technology division that supports our accident...

  • Technical Business Analyst for SAP Implementation

    hace 4 semanas

    Medellín, Antioquia, Colombia Owens-Illinois, Inc. A tiempo completo

    About Us: Owens-Illinois, Inc. is a leading manufacturer of glass packaging solutions, committed to innovation and sustainability. We are part of O-I, with 25,000+ employees and an unparalleled footprint spanning 70 plants in 20 countries.About the Role: We are seeking a highly skilled Technical Business Analyst to join our team in implementing SAP...

  • Data Analyst

    hace 5 meses

    Medellín, Antioquia, Colombia ttg Talent Solutions A tiempo completo

    **JOB TITLE**: Data Analyst/Developer **LOCATION**: Hybrid - Medellin **TYPE**: Full-time **SCHEDULE**: Monday to Friday **TYPE OF CONTRACT**: Permanent **PAY RATE + BENEFITS**: Competitive salary + comprehensive benefits package **DESCRIPTION**: We are currently seeking a Data Analyst/Developer who will contribute to enhancing various technologies and...

  • Senior Technical Support Specialist

    hace 3 meses

    Medellín, Antioquia, Colombia J.S. Held LLC A tiempo completo

    **Company Description** Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?** J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our...

  • Technical Business Analyst

    hace 2 meses

    Medellín, Colombia J.S. Held LLC A tiempo completo

    Company Description Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work? J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals...

  • Technical Training Administrator

    hace 8 meses

    Girardota, Antioquia, Colombia Epiroc Careers A tiempo completo

    **About Epiroc**: Epiroc is a multinational company with a presence in 150 countries; which with innovative technology, develops and provides safe and state-of-the-art equipment, such as drilling machinery and construction tools for use in surface and underground mining. It also offers world-class after-sales services and solutions for automation,...

  • Engagement Analyst

    hace 4 meses

    Medellín, Antioquia, Colombia Lean Tech A tiempo completo

    The Engagement Analyst is responsible for analyzing the work environment to identify areas for improvement. They support the creation of a positive and productive work environment by analyzing and improving employee satisfaction, engagement, and retention.

  • Technical Support Specialist

    hace 4 semanas

    Medellín, Antioquia, Colombia Sana Commerce A tiempo completo

    **Job Overview**Sana Commerce is seeking a highly skilled Technical Support Specialist to join our team in the LATAM region. As a key member of our support team, you will play a vital role in ensuring our customers receive exceptional technical support.**Responsibilities**Provide top-notch technical support to Sana Customers through various channels,...