Client Onboarding Specialist

hace 6 meses

Colombia LatamCent A tiempo completo

**Role Overview**:
We're seeking an Client Onboarding Specialist with exceptional communication skills and a knack for technology to join our team. You'll be the first point of contact for our clients, guiding them through the setup process and ensuring a smooth onboarding. Your role is pivotal in helping clients understand and leverage Captain for their business success.

**About You**:

- You're a natural communicator who loves engaging with people and building relationships.
- You have a genuine interest in technology and enjoy learning about new tools and platforms.
- You're highly organized and take pride in managing projects and tasks efficiently.
- You thrive in dynamic environments and are comfortable adapting to change.
- You're a problem-solver at heart, always looking for ways to improve processes and outcomes.
- You're passionate about helping others and take satisfaction in seeing clients succeed.
- You enjoy working collaboratively but are also self-motivated and can work independently.
- You're eager to be a part of a growing startup and are excited about the opportunity to wear many hats and contribute to various aspects of the business.

**Key Responsibilities**:

- Serve as the primary point of contact for clients during the onboarding process.
- Guide clients through the setup and integration of Captain with their CMS.
- Provide clear and effective written and verbal communication to clients, ensuring they understand how to use Captain effectively.
- Work closely with clients to tailor Captain to their marketing needs.
- Maintain high levels of organization to manage multiple client onboarding processes simultaneously.
- Address client questions and concerns promptly, providing exceptional customer service.
- Collaborate with the product and tech teams to enhance the onboarding experience and product features based on client feedback.

**Qualifications**:

- 1-2 years of experience in a similar onboarding or customer success role, preferably in a SaaS or tech environment.
- Fluent in English with outstanding writing and speaking skills.
- Strong organizational skills and the ability to manage multiple tasks efficiently.
- Comfortable working in a fast-paced, early-stage startup environment.
- A proactive, problem-solving attitude and the ability to work independently.
- A commitment to delivering high-quality customer service and driving client success.

**What We Offer**:

- The opportunity to be a part of a fast-growing startup and make a tangible impact.
- A dynamic and supportive team environment.
- Competitive salary and benefits.
- Opportunities for professional growth and development.

If you're passionate about helping clients succeed and thrive in a startup environment, we'd love to hear from you

**Salary**:Between $1500- $2000 USD A month

**Job Title**: Client Onboarding Specialist - Captain (SaaS Product)

**Location**: Remote

**Type**: Full-time Contractor

About Us:
Captain is an innovative SaaS product revolutionizing the way businesses approach Content marketing. As an early-stage startup, we're looking for dynamic individuals who are ready to make a significant impact.

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