Senior Onboarding Specialist for Client Success

hace 1 mes


Colombia AgileEngine, LLC A tiempo completo

Job Description


We are seeking a skilled Senior Onboarding Specialist to join our team at AgileEngine, LLC.


Key Responsibilities:



  • Develop and implement onboarding plans tailored to each client's needs, ensuring alignment with project goals
  • Facilitate the onboarding process for new contractors, guiding them through established procedures and ensuring their success
  • Act as the primary point of contact for any onboarding issues, working quickly to resolve concerns and keep processes on track
  • Communicate effectively with clients and contractors, ensuring that all interactions are clear, professional, and supportive of client needs
  • Maintain close communication with clients and contractors during the first 30 days to ensure performance expectations are met and value is delivered
  • Document onboarding steps and maintain records to track progress and success

Requirements:



  • Excellent communication and customer service skills
  • Prior experience developing and presenting onboarding plans
  • Strong organizational and multitasking skills, with the ability to manage multiple onboarding tasks and track progress across various projects
  • Familiarity with tools such as Google Sheets, Slack, Asana, and other onboarding-related software
  • Upper-intermediate English level

About AgileEngine, LLC


AgileEngine, LLC is a company that values innovation and customer satisfaction. We are looking for a talented and dedicated professional to join our team and help us deliver exceptional onboarding experiences to our clients.



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