Senior Onboarding Specialist for Client Success
hace 1 mes
Job Description
We are seeking a skilled Senior Onboarding Specialist to join our team at AgileEngine, LLC.
Key Responsibilities:
- Develop and implement onboarding plans tailored to each client's needs, ensuring alignment with project goals
- Facilitate the onboarding process for new contractors, guiding them through established procedures and ensuring their success
- Act as the primary point of contact for any onboarding issues, working quickly to resolve concerns and keep processes on track
- Communicate effectively with clients and contractors, ensuring that all interactions are clear, professional, and supportive of client needs
- Maintain close communication with clients and contractors during the first 30 days to ensure performance expectations are met and value is delivered
- Document onboarding steps and maintain records to track progress and success
Requirements:
- Excellent communication and customer service skills
- Prior experience developing and presenting onboarding plans
- Strong organizational and multitasking skills, with the ability to manage multiple onboarding tasks and track progress across various projects
- Familiarity with tools such as Google Sheets, Slack, Asana, and other onboarding-related software
- Upper-intermediate English level
About AgileEngine, LLC
AgileEngine, LLC is a company that values innovation and customer satisfaction. We are looking for a talented and dedicated professional to join our team and help us deliver exceptional onboarding experiences to our clients.
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