Launch Specialist
hace 2 meses
Website Onboarding Specialist
About the Role
We are seeking a skilled Website Onboarding Specialist to join our team at Owner.com. As a key member of our team, you will be responsible for welcoming newly-signed partners to our platform and ensuring a smooth onboarding experience.
Key Responsibilities
- Manage a portfolio of partners, balancing their onboarding journey and ensuring alignment on expectations.
- Develop strong communication skills to effectively manage inbound/outbound emails, calls, and SMS messages from partners.
- Partner closely with our product and engineering teams to shape the future of our platform.
- Measure success by collecting necessary assets and information, coordinating internally, setting proper expectations, and ensuring a smooth handoff to the Restaurant Success Manager.
The Impact You Will Have
- Advocate for restaurant owners to maintain ownership of their online presence.
- Coach and educate restaurant owners on best practices for their online ordering setup, backed by statistics and rigorous SEO testing.
- Work on projects and initiatives that improve our internal processes.
- Impact the Owner platform design by providing relevant product feedback to our engineering team.
- Partner and collaborate successfully with cross-functional teams.
Requirements
- Ability to effectively manage multiple accounts at various stages of the onboarding journey.
- Growth mindset: committed to professional growth and development.
- Solutions-oriented and can identify issues and take appropriate action/ownership.
- Thrives in a fast-paced environment where change is common.
- Strong written and verbal communication skills.
- Experience in the restaurant industry is a plus.
Benefits
The estimated yearly compensation for this role is the local equivalent to $30,000 – $40,000 USD depending on experience. Other benefits include comprehensive health coverage, work from anywhere (100% remote workplace), unlimited PTO, and extra fun perks.
When applying, state you found this job on Pangian.com Remote Network.
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