Launch Specialist

hace 2 meses


Colombia Owner A tiempo completo

Website Onboarding Specialist

About the Role

We are seeking a skilled Website Onboarding Specialist to join our team at Owner.com. As a key member of our team, you will be responsible for welcoming newly-signed partners to our platform and ensuring a smooth onboarding experience.

Key Responsibilities

  1. Manage a portfolio of partners, balancing their onboarding journey and ensuring alignment on expectations.
  2. Develop strong communication skills to effectively manage inbound/outbound emails, calls, and SMS messages from partners.
  3. Partner closely with our product and engineering teams to shape the future of our platform.
  4. Measure success by collecting necessary assets and information, coordinating internally, setting proper expectations, and ensuring a smooth handoff to the Restaurant Success Manager.

The Impact You Will Have

  1. Advocate for restaurant owners to maintain ownership of their online presence.
  2. Coach and educate restaurant owners on best practices for their online ordering setup, backed by statistics and rigorous SEO testing.
  3. Work on projects and initiatives that improve our internal processes.
  4. Impact the Owner platform design by providing relevant product feedback to our engineering team.
  5. Partner and collaborate successfully with cross-functional teams.

Requirements

  1. Ability to effectively manage multiple accounts at various stages of the onboarding journey.
  2. Growth mindset: committed to professional growth and development.
  3. Solutions-oriented and can identify issues and take appropriate action/ownership.
  4. Thrives in a fast-paced environment where change is common.
  5. Strong written and verbal communication skills.
  6. Experience in the restaurant industry is a plus.

Benefits

The estimated yearly compensation for this role is the local equivalent to $30,000 – $40,000 USD depending on experience. Other benefits include comprehensive health coverage, work from anywhere (100% remote workplace), unlimited PTO, and extra fun perks.

When applying, state you found this job on Pangian.com Remote Network.


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