Sr. Adoption Specialist
hace 4 semanas
**Company Overview**
ONR Applications is a cutting-edge tech start-up dedicated to revolutionizing community association living and management through innovative apps and platforms. We’re committed to delivering exceptional experiences and driving customer success.
**Position Overview**
We are seeking a proactive and detail-oriented Adoption Specialist to join our newly established Adoption department. This role is pivotal in ensuring the successful onboarding and adoption of our app and platform among new customers. The Adoption Specialist will work closely with the Adoption team to facilitate a seamless launch process, provide support, and drive customer satisfaction.
**Responsibilities**
- New Account Onboarding: Take ownership of new customer accounts and guide them through a structured onboarding process to ensure a successful launch of the app and platform.
- Customer Engagement: Proactively engage with assigned accounts, build relationships, and conduct regular meetings to understand their needs, address concerns, and ensure they have all necessary materials and information.
- Adoption Process Implementation: Follow established adoption processes meticulously to ensure consistency and effectiveness in launching the app with new accounts. Identify areas for improvement and contribute to refining these processes.
- Collaboration: Work collaboratively with the Adoption team, Customer Success Managers, and other relevant departments to align efforts and maximize customer success.
- Documentation and Reporting: Maintain accurate records of customer interactions, progress, and feedback. Provide regular reports and updates on customer adoption status.
- Customer Advocacy: Act as a customer advocate by gathering feedback, understanding pain points, and advocating for enhancements or solutions to meet customer needs.
**Qualifications**
- Bachelor’s degree or related field experience
- 3-5 years of experience in a customer-facing role, preferably in customer success, account management, or adoption-related positions within the tech industry.
- Proven project management skills with the ability to effectively manage timelines, tasks, and resources.
- Strong communication and interpersonal skills with the ability to build rapport and relationships with customers.
- Exceptional organizational skills with the ability to manage multiple accounts and prioritize tasks effectively.
- Detail-oriented mindset with a focus on delivering high-quality service and support to customers.
- Familiarity with CRM software and project management tools is a plus.
- English proficiency C1 advance
- Customer Success and onboarding experience
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