![Healthatom](https://media.trabajo.org/img/noimg.jpg)
Customer Onboarding Team Lead
hace 3 semanas
En Healthatom estamos revolucionando la industria de la salud, usando la tecnología como una herramienta poderosa. Por eso, creamos soluciones que facilitan la gestión del día a día de cientos de clínicas, consultas y centros médicos.
Como Healthatomers, compartimos un propósito en común:
**mejorar la calidad y el acceso a la salud de las personas**. Operamos en más de 20 países y atendemos a más de 8 mil clientes, pero no nos detenemos ahí, nuestro crecimiento es imparable
**¿A quién buscamos?**
**¿Qué harás?**
- Diseñar la estrategia de onboarding del equipo.
- Revisitar y optimizar los procesos definidos en onboarding.
- Trabajar junto al equipo buscando el cumplimiento de las metas y objetivos establecidos.
- Inducción de nuevos integrantes del equipo.
- Solución de problemas de clientes y acompañamiento en temas complejos.
- Realizará el proceso de inducción de algunos clientes teniendo que cumplir con: dar la bienvenida al cliente desde la contratación, generar instancias educativas de la plataforma. Asesorarlos de manera continua, resolviendo dudas e incentivando el uso de la misma.
- Realizar carga de datos de clientes a las plataformas.
- Ejecutar planes de acción propuestos a clientes que estén fuera de la etapa de onboarding.
- Evaluación de integrantes del equipo e identificación de áreas de mejora, estableciendo planes de acción conjuntos.
**¿Qué esperamos de ti?**
- Profesional con experiência trabajando en área de clientes, como postventa, customer success, onboarding, soporte, u otros.
- Más de 3 años de experiência en área de clientes.
- Manejo de CRM de clientes.
- Experiência en gestión y seguimiento de clientes
- 1 año de experiência en liderazgo de equipos.
- Experiência trabajando en empresa SaaS.
**Nos resultaría interesante si cuentas con...**
- Experiência trabajando en empresas relacionadas a la industria de la salud.
**¿Qué tenemos para ti?**
- Días extra de vacaciones, para que recargues energías y aproveches al máximo tus momentos de descanso.
- Porque sabemos que hay que celebrar la vida en grande, disfruta de tu cumpleaños con un merecido día libre.
- Tendrás la posibilidad de trabajar de forma remota.
- Acceso exclusivo a nuestro portal de capacitación en Udemy, donde encontrarás cursos para desarrollar tus habilidades, y crecer profesionalmente.
- A través de nuestro portal Betterfly, tendrás acceso a recursos y actividades que promueven tu salud física y mental.
- Para nuestros/as Healthatomers en Chile, ofrecemos un** **seguro complementario de salud.
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