Client Experience Specialist

hace 1 día


Colombia Booth & Partners A tiempo completo

Booth & Partners is seeking a Client Experience Specialist to drive outstanding client satisfaction and provide essential support for our team and clientele. This role focuses on personalized service, from coordinating schedules to solving complex client issues and supporting our educational community.

About the Role

This is an ideal opportunity for a self-starter passionate about client service and personalizing the customer experience. The successful candidate will have a proven track record in customer service or client-facing roles, with experience implementing organizational processes across teams highly preferred.

Key Responsibilities
  • Client engagement & support: Act as the main point of contact for client interactions, addressing inquiries via phone, email, and web leads, and offering personalized assistance.
  • Scheduling & coordination: Efficiently manage client and teacher schedules using advanced scheduling tools, update calendars, and coordinate resources to meet client needs.
  • Process management: Oversee client onboarding and lead conversion by managing sales workflows and maintaining CRM systems with accurate, timely data entry.
  • Billing & invoicing: Handle accounts receivable, including preparing weekly, monthly, and semesterly invoices and managing client billing inquiries.
  • Administrative support: Ensure smooth operations through organized follow-up, email management, and maintaining updated operational workflows.
  • Cross-functional support: Collaborate on marketing initiatives, support community outreach projects, and assist with blog content and campaign management when needed.
Requirements
  • Proven track record in customer service or client-facing roles; experience implementing organizational processes across teams highly preferred.
  • Proficiency in Microsoft Word, Excel, Google Suite, and CRM tools; experience with scheduling and customer service software.
  • Bachelor's Degree or equivalent experience is preferred. Familiarity with music styles, instrument families, or music pedagogy is a plus.
  • Strong attention to detail, exceptional communication skills, a proactive attitude, and a stable, private wireless internet network.
Benefits

We offer a competitive salary of $60,000 - $80,000 per year, depending on experience, plus benefits and a birthday day off. This is an indefinite-term employment contract, with all legal benefits offered directly by the company.



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