Lodging Onboarding Specialist
hace 1 semana
About the role
OverviewHopper is a well-funded and proven startup with large ambitions, providing innovative travel solutions. As an Implementation Specialist, you will be at the forefront of onboarding new hotel partners, ensuring seamless connectivity and exceptional customer experiences.
SalaryThe estimated salary for this position is R$ 10,500 - R$ 14,000 per month (approximately $2,300-$3,200 USD), considering the location in Brazil (GMT-3 Time Zone).
Job DescriptionAs the main point of contact, you will effectively communicate with new hotel partners to gain necessary information, map their properties, and activate them on the Hopper platform. This requires a highly organized individual who can deliver quantitative results in a fast-paced environment. Your day-to-day tasks will involve:
- Supporting and onboard hotel partners through different connectivity systems and solutions
- Tracking onboarding status and hotel interactions within Salesforce
- Collaborating with the Business Development, Market Management, and Revenue Optimization teams
You will work closely with product management on ad-hoc projects and tasks, taking a proactive approach to problem-solving when experiencing delays or issues during the onboarding process.
Required Skills and QualificationsTo succeed in this role, you should have:
- A strong understanding of our onboarding processes and their impact on property performance
- The ability to fluently speak both English and Portuguese
- Excellent organizational skills with a tendency to prioritize tasks based on importance
- A self-starter attitude with enthusiasm to own your onboarding portfolio
- Natural curiosity and the ability to ask questions or provide answers in team settings
Hopper offers a competitive package, including:
- Quarterly performance bonus
- Group medical and dental insurance for full-time employees
- Life insurance with short-term and long-term disability coverage
- Telemedicine services for employees and dependents
- Generous parental leave policy
- Unlimited PTO
- Carrot Cash travel stipend
- Flexdesk Access Pass and Work-from-home stipend
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