Junior Customer Support

hace 6 meses


Desde casa, Colombia Team International A tiempo completo

Description

**About Team International**

We're a global IT consulting company and a software development service provider that helps organizations operate at their best. With 30+ years of experience, +6 Global locations, and +1000 employees, TEAM combines technology expertise, valuable insights, business intelligence, and a client-centered approach to address challenges in business operations, digital transformation, risk management, compliance, business continuity, and more.

TEAM provides you with flexible engagement models, top IT talent, and full compliance.

Your business and specific project needs are unique and require a customized approach to IT and software development outsourcing.

Partner with TEAM to design the ideal engagement model to fit your business and technical needs, and quickly find the talent required to build your innovative IT solution in record time - all while ensuring full security and regulatory compliance.

**Our guiding values**

Customer-Centric -“Win-win is our partnership strategy”

Trust & Transparency -“We say what we mean, do what we say, and do what is right.”

Flexible & Adaptable -“Solving challenges creatively”

Teamwork & Celebration -“Work hard and enjoy our victories together”

Social Responsibility -“We envision a better world and take action to make things happen”

**The Position**

The Help Desk Specialist provides support to user community on hardware, software, and procedure-related problems, questions, and use. Provides front line support and troubleshooting. Ensures the daily functionality of Hibbett I City Gear’s technology systems. Responsible for administrative activities such as asset management, purchasing, monitoring, new store hardware coordination, and documentation in ticketing system.

**Responsibilities**
- Log incoming support issues and coordinate with staff to address issues. Document work activities in ticketing system. Contribute technical solutions to knowledge base.
- Answer phones and tickets from ServiceNow to assist stores and the store support center in being able to do day to day business through technology.
- Install or assist service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
- Hardware and software troubleshooting, including helping stores who are completely offline to various specific programs not working correctly. Troubleshoot various hardware issues concerning POS computers, printers, scanner, pin pads, monitors, routers, modems, switches, and cabling.
- Instruct and guide personnel on correct procedures for certain IT processes. Instruct users in use of equipment, software, and manuals.
- Order equipment/items stores need to get their technology systems up and running. Replace defective or inadequate software packages.
- Assist Helpdesk 2 analysts with various tasks.
- Respond to all inquiries for support, new installations, troubleshooting, and escalating issues as required.
- Set up new stores by creating accounts on communications systems.
- Enter commands and observe system functions to verify correct system operations. Testing of POS Software and internal PC Software.
- Validation and remediation during the distribution of updates to POS software.
- Provide problem resolution with users, walk the user through a series of steps to determine the problem, classify the level, priority, and nature of the problem, and find solutions to resolve or mitigate the problem.
- Assist users with password resets and account setup.
- Assist in training new help desk staff.
- Assist the store support center, stores, and the warehouse with various IT issues, and direct issues to the correct department for assistance within IT.
- Support mobile devices and store phones.

**Requirements**:

- 1-3 years of experience in information technology, specifically working for a helpdesk, assisting with hardware and software troubleshooting.
- Experience working for a retail company.
- Education Technical or professional in systems engineering or related.
- Strong time management and attention to detail skills.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to demonstrate knowledge of generally accepted IT principles.
- English Level: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

**Benefits**:
Being a part of TEAM International gives you the chance to work on challenging projects with great professionals, international clients, and the latest technologies.

We have a great benefits package that includes:

- English lessons.
- Private Health Insurance.
- 20+ Paid time off.
- Education allowance, etc.



  • Desde casa, Colombia Peak Support A tiempo completo

    **Join Peak Support: Where Passion Meets Purpose** At Peak Support, we're not just another outsourcing company—we're a dynamic, fast-growing team that values integrity, respect, excellence, collaboration, and compassion. As a Great Place to Work-Certified company with the best Glassdoor rating in the business process outsourcing (BPO) industry, we're...


  • Desde casa, Colombia Keep A tiempo completo

    **Our Journey at Keep**: At Keep, we embarked on a mission started by a powerful question: Why hasn't the banking experience caught up with the rapid pace of technology? This continues to fuel our passion for reshaping the Canadian fintech landscape. We provide businesses with a comprehensive suite of cross-border banking services, offering everything from...


  • Desde casa, Colombia ITACWT LTd A tiempo completo

    A startup in the field of digital marketing is recruiting a Customer Support Representative! This is a long-term position within a fast-growing company. General description: Reporting to the Customer Support Manager, you will communicate with our customers through the following tasks: - Analysis, understanding, and processing of customer requests for...

  • Customer Success

    hace 6 meses


    Desde casa, Colombia Pavago A tiempo completo

    **Job Title**: Customer Success and Support Specialist **Position Type**: Contract, Full-Time, Remote **Working Hours**: US - CST **About Pavago** **Responsibilities**: - **Demos and Onboarding**: Assist with conducting product demos, collaborating with the sales team to showcase features and benefits to potential customers. Participate in onboarding...


  • Desde casa, Colombia Elite Talent Recruitment A tiempo completo

    **Job Summary**: The Customer Support Representative is the front line of our brand's communication, ensuring that our customers always feel valued, heard, and satisfied. This role requires impeccable English and grammar skills, the ability to manage customer expectations with grace, and the critical thinking skills to troubleshoot and solve problems in...


  • Desde casa, Colombia MetaMap A tiempo completo

    We’re living at the dawn of a borderless world, but most people still don't have the tools needed to engage in critical high-trust services including everything from access to financial services, to sharing assets in peer-to-peer marketplaces, and even managing talent. At MetaMap, our work is centered on addressing this gap by building an identity data...


  • Desde casa, Colombia Swapcard A tiempo completo

    **What you will be doing**: - Support all users of the platform before, during, and after their event - Run regular webinars for event organizers and exhibitors - Help the event team create content for attendees, exhibitors and organizers - Provide online and/or onsite support for events throughout their duration - Be the voice of users to improve the...


  • Desde casa, Colombia TripleTen A tiempo completo

    **TripleTen** _is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack...


  • Desde casa, Colombia 1840 & Company A tiempo completo

    **Job Overview**: We are currently looking for a Customer Support Representative, the individual must be Bilingual with English and Spanish to join our team and assist our valued customers in resolving their inquiries and concerns. If you are a customer-focused individual with excellent communication skills and a strong drive to excel, we want to hear from...


  • Desde casa, Colombia Devsu A tiempo completo

    We are looking for a highly skilled and motivated **IT Desktop Support** to join our team remotely from anywhere in Latin America at Devsu. As an IT Desktop Support, you will have the opportunity to work on cutting-edge tasks, leverage your expertise, and contribute to the development of innovative solutions. **Requirements**: Technical Skills: -...


  • Desde casa, Colombia Deel A tiempo completo

    **Who we are and what we do** Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers. Companies should be able to hire...


  • Desde casa, Colombia Deel A tiempo completo

    **Who we are and what we do** Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers. Companies should be able to hire...

  • Customer Support Agent

    hace 7 meses


    Desde casa, Colombia TripleTen A tiempo completo

    **_Thank you for your interest in TripleTen!_** **_ TripleTen_**_ is a service that empowers individuals, regardless of their prior experience, to embark on the exciting and challenging journey of mastering tech professions. Our bootcamps focus on training students in software engineering, data science, business intelligence analytics, and QA engineering in...


  • Desde casa, Colombia Lean Tech A tiempo completo

    **Overview**: Performs technical work in support of List Services operation. Work involves evaluating, processing, and preparing address data for mailing activities within the retail, catalog, publication, and direct mail markets. **Position Title: List Services Support Specialist** **Location: Remote** **What you will be doing**: - Understanding Data...


  • Desde casa, Colombia My VA Support A tiempo completo

    We're Hiring: CRM Automation Specialist at MyVA Support! At MyVA Support, we're eagerly seeking a CRM Automation Specialist, with proficiency in Zoho and other CRM platforms, to join our forward-thinking team. This role is tailored for those who have a deep understanding of marketing strategies and are skilled in optimizing customer relationship management...

  • Sales Development

    hace 7 meses


    Desde casa, Colombia Superior Contracting & Maintenance A tiempo completo

    **About Us**: Superior Contracting & Maintenance is a leading construction company dedicated to construction and maintenance, serving Property Management companies. We pride ourselves on giving exceptional service and being a strong business partner for our clients. As we continue to grow, we are moving into the private homeowner space and are looking for a...


  • Desde casa, Colombia Lean Tech A tiempo completo

    Lean Tech is a ** fast-growing** company located in **Medellín, Colombia**. We currently have one of the most prominent networks within the **entertainment**, **financial, **and **logistics** industries. Our corporate projections represent **hundreds** of opportunities for our professionals to **grow** and **boost** their careers. Working with us means...

  • Support Agent

    hace 7 meses


    Desde casa, Colombia Moabits A tiempo completo

    **Your mission**: We are seeking a **Support Agent** to join our dynamic team at Moabits, a leading IoT connectivity provider. As a valued member of our team in Latam (Remote), your role will involve ensuring customer satisfaction by resolving their queries and overcoming obstacles. **What you will be responsible for**: - Taking ownership of all support...

  • Junior Accountant

    hace 6 meses


    Desde casa, Colombia Staff4Me A tiempo completo

    Staff4Me is currently seeking a Junior Accountant (NetSuite) to join our finance team. As a Junior Accountant, you will be responsible for assisting with various accounting tasks, with a specific focus on utilizing NetSuite software. This role offers a great opportunity for someone looking to build their career in accounting and gain experience working with...


  • Desde casa, Colombia Pronto Marketing A tiempo completo

    The WordPress Support Specialist is responsible for providing top-notch technical support for our clients' WordPress websites. This includes troubleshooting technical issues, handling site updates, and assisting with site management on the Elementor platform. As a critical part of our 24/7 support team, the specialist should be customer-focused, have...