![Peak Support](https://media.trabajo.org/img/noimg.jpg)
Customer Service/technical Support Representative
hace 2 semanas
**Join Peak Support: Where Passion Meets Purpose**
At Peak Support, we're not just another outsourcing company—we're a dynamic, fast-growing team that values integrity, respect, excellence, collaboration, and compassion. As a Great Place to Work-Certified company with the best Glassdoor rating in the business process outsourcing (BPO) industry, we're committed to creating an exceptional employee experience. If you share our values and are passionate about delivering outstanding customer service, we want to hear from you
**We offer**:
- Competitive compensation and excellent benefits.
- Comprehensive training and development programs.
- A fun, inclusive workplace culture.
- Opportunities for personal and professional growth.
Ready to take the next step in your career? Join the Peak Support team and discover why we're the top-rated employer in our industry.
**What you’ll do**:
- Troubleshoot and resolve technical issues reported by customers, escalating complex issues to the appropriate teams when necessary.
- Document customer interactions, technical solutions, and troubleshooting steps in the ticketing system.
- Collaborate with internal teams to resolve customer issues and improve product functionality.
- Educate customers on software features, functionalities, and best practices to maximize their usage and satisfaction.
- Continuously update knowledge of product updates, new features, and technical advancements to better assist customers.
- Follow established protocols and procedures for handling customer inquiries, ensuring adherence to service level agreements (SLAs) and quality standards.
**We’re looking for individuals who**:
- Possess a track record of at least 2 years of success in BPO customer service or technical support roles, ideally with experience supporting E-Commerce accounts.
- Demonstrate outstanding communication skills, both verbal and written, enabling clear and concise explanation of technical concepts to non-technical users.
- Exhibit strong problem-solving abilities, capable of methodically troubleshooting technical issues to resolution.
- Embrace a customer-focused mindset, driven by a passion for delivering exceptional service and consistently exceeding customer expectations.
- Display the ability to thrive in a fast-paced environment, balancing independent work with collaborative efforts to manage multiple customer inquiries effectively.
- Are adaptable and willing to work flexible shifts, including weekends, to ensure round-the-clock availability for customer support needs.
**Experience**:
- Customer Service: 2 years (required)
- Technical support: 2 years (required)
-
Customer Service Representative
hace 2 semanas
Desde casa, Colombia Binance A tiempo completoBinance is looking for an experienced Customer Support representatives to set up and expand our customer support operations.Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information.Support is via a live chat and phone, and will...
-
Customer Service Representative
hace 3 semanas
Desde casa, Colombia Binance A tiempo completoBinance is looking for an experienced Customer Support representatives to set up and expand our customer support operations. Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information. Support is via a live chat and phone, and will...
-
Technical Support Representative
hace 2 semanas
Desde casa, Colombia SupportNinja A tiempo completoWe're obsessed with growth. From enabling companies to flourish, to helping careers bloom.SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.Start...
-
Technical Support Representative
hace 3 días
Desde casa, Colombia SupportNinja A tiempo completoWe’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status...
-
Customer Service Representative
hace 4 días
Desde casa, Colombia Binance A tiempo completoBinance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities...
-
Technical Support Representative
hace 6 días
Desde casa, Colombia SupportNinja A tiempo completoWe’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status...
-
Technical Support Specialist
hace 2 semanas
Desde casa, Colombia US-based Technical Concierge Company A tiempo completoTechnical Support Specialist - Colombia/EcuadorCompensation:$6,000 - $7,200 yearlyResponsibilities: Identify, thoroughly research, and resolve intricate technical problems, documenting and monitoring their progress for timely resolution. Ability to work in a fastpaced environment. Diagnose, troubleshoot, and replicate customer productrelated issues. Ability...
-
Technical Support Representative
hace 3 días
Desde casa, Colombia SupportNinja A tiempo completoWe’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status...
-
Technical Support Representative
hace 2 semanas
Desde casa, Colombia SupportNinja A tiempo completoWe're obsessed with growth. From enabling companies to flourish, to helping careers bloom.SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.Start...
-
Customer Service Representative
hace 2 semanas
Desde casa, Colombia US Appliance A tiempo completoUS Appliance Repair Customer Service Representative - Give exceptional customer service - Organize and route incoming telephone calls - Able to be multi-player - Computer skills - Use Smartsheet for very basic functions - Must be able to manage time effectively Customer service representative with other office responsibilities. Hourly pay will increase...
-
Technical Support Specialist
hace 2 semanas
Desde casa, Colombia US-based Technical Concierge Company A tiempo completo**Technical Support Specialist - Colombia/Ecuador** **Compensation**: $6,000 - $7,200 yearly **Responsibilities**: - Identify, thoroughly research, and resolve intricate technical problems, documenting and monitoring their progress for timely resolution. - Ability to work in a fast-paced environment. - Diagnose, troubleshoot, and replicate customer...
-
Bilingual Customer Service Representative
hace 3 semanas
Desde casa, Colombia eCustom Solutions A tiempo completo**Bilingual Customer Service Representative (English/Spanish)** We are currently seeking a highly organized and detail-oriented individual to join our team as a Bilingual Customer Service Representative. If you can effectively communicate in both English and Spanish, have exceptional customer service skills, experience in a call center environment and...
-
Senior Technical Customer Care Representative
hace 4 semanas
Desde casa, Colombia HostPapa A tiempo completo**Job Summary**: We are in search of an individual who is passionate about helping others. As part of our team, you will engage with web hosting customers from around the globe, embracing new experiences that will foster continuous learning and personal development.. As the **Senior Technical Customer Care Representative **you will** **provide advanced...
-
Customer Service Representative
hace 2 semanas
Desde casa, Colombia WindshieldHUB A tiempo completo**About Us** WindshieldHUB is one of the fastest-growing on-demand service providers in the United States. We pride ourselves on delivering best-in-class customer service to our clients, maintaining a solid vision and tradition. Our commitment to excellence drives us to expand our team with talented professionals who share our dedication to customer...
-
Associate Customer Support Specialist
hace 5 días
Desde casa, Colombia Red Hat Software A tiempo completoAbout the job: The Red Hat Customer Experience and Engagement (CEE) team is Looking for a fluent English speaker with an interest in learning about Linux and other Red Hat’s technologies to join us as a Customer Support Specialist in Colombia. In this role, you will work as part of a multicultural and multilingual customer-facing technical support team...
-
Customer Service Representative for Cycling
hace 1 semana
Desde casa, Colombia Paired A tiempo completoPaired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located. Our client, a US-based company in the cycling industry,...
-
Customer Support Representative
hace 2 semanas
Desde casa, Colombia ITACWT LTd A tiempo completoA startup in the field of digital marketing is recruiting a Customer Support Representative! This is a long-term position within a fast-growing company. General description: Reporting to the Customer Support Manager, you will communicate with our customers through the following tasks: - Analysis, understanding, and processing of customer requests for...
-
E-commerce Customer Support Representative
hace 4 semanas
Desde casa, Colombia Elite Talent Recruitment A tiempo completo**Job Summary**: The Customer Support Representative is the front line of our brand's communication, ensuring that our customers always feel valued, heard, and satisfied. This role requires impeccable English and grammar skills, the ability to manage customer expectations with grace, and the critical thinking skills to troubleshoot and solve problems in...
-
E-commerce Customer Support Representative
hace 1 día
Desde casa, Colombia Elite Talent Recruitment A tiempo completo**Job Summary**: The Customer Support Representative is the front line of our brand's communication, ensuring that our customers always feel valued, heard, and satisfied. This role requires impeccable English and grammar skills, the ability to manage customer expectations with grace, and the critical thinking skills to troubleshoot and solve problems in...
-
Customer Service Representative
hace 2 semanas
Desde casa, Colombia Gerry Davis Sports A tiempo completo**Customer Service Associate** **About Us**: Gerry Davis Sports is a US-based manufacturer and retailer of apparel and equipment for amateur sports officials. We have a small team based in the US with independent contractors across North America, South America, Middle East, and Southeast Asia. Note: This is an independent contractor position. **Job...