Customer Success

hace 2 semanas


Desde casa, Colombia Pavago A tiempo completo

**Job Title**: Customer Success and Support Specialist
**Position Type**: Contract, Full-Time, Remote
**Working Hours**: US - CST

**About Pavago**

**Responsibilities**:

- **Demos and Onboarding**: Assist with conducting product demos, collaborating with the sales team to showcase features and benefits to potential customers. Participate in onboarding sessions for new customers, guiding them through the setup process and addressing any questions or concerns they may have.
- **Customer Engagement and Satisfaction**: Follow up with customers to track their usage of the product, gather feedback, and assess satisfaction levels. Initiate renewal conversations with customers nearing the end of their subscription period, aiming to secure renewals and foster long-term relationships.
- **Billing and SaaS Metrics**:Maintain accurate records of billing data, ensuring invoices are processed correctly and promptly. Track SaaS metrics related to customer usage, satisfaction, and retention, generating monthly revenue reports for analysis and decision-making.
- **People-Oriented and Problem-Solving Skills**: Enjoys working with people and assisting them in resolving issues. Fluent in English at a native American English level, ensuring effective communication with customers.
- **Proficiency in Excel and Spreadsheets**: Possesses advanced skills in Excel and spreadsheets for efficient data management and report generation.
- **Familiarity with Software Tools**: Knowledgeable in appointment scheduling software, modern CRMs, support ticketing software, and Slack for streamlined operations and enhanced customer support.
- **Patient and Friendly**:Demonstrates patience and friendliness, fostering positive interactions and relationships with customers.

**Requirements and skills**:

- **Key Competencies**:Their proficiency in English ensures effective communication, while advanced Excel skills facilitate accurate billing and insightful reporting.
- T**echnical Proficiency**: They excel in building strong customer relationships, leveraging software tools like Zoom, Slack, and CRM platforms to enhance support experiences and drive engagement

**What Does a Typical Day Look Like?**

**Interview Process**:

- **Initial Phone Call**: Engage in a brief conversation to understand your experience and suitability for the role.
- **Video Interview**: Delve deeper into your professional background and assess your skills in a 30-minute call.
- **Practical Assessment**: Showcase your creative abilities through practical tasks relevant to the role.
- **Final Interview**: Have a comprehensive discussion with our client to ensure mutual alignment.
- **Background Checks**: Conduct swift verification of your references and past employment details.

**Ready to Apply?**

If you're passionate about fostering meaningful customer relationships and providing personalized support, we welcome you to join our team as a Customer Success Specialist. In this vital position, you'll play a central role in nurturing client satisfaction and loyalty by addressing their needs with diligence and empathy. Utilizing your outstanding communication skills and strategic mindset, you'll actively engage with customers to ensure their success and contribute to our excellence in customer support and satisfaction.


  • Customer Success Manager

    hace 4 semanas


    Desde casa, Colombia Curv Group LLC A tiempo completo

    **Customer Success Representative** Ready to dive into a world of innovation and make waves in customer success? We design, manufacture, and distribute groundbreaking products globally, and as we continue to grow, we're on the lookout for motivated individuals to join our vibrant team! **About Us**: With headquarters in Miami and Chicago, USA, we're not...


  • Desde casa, Colombia SuperStaff A tiempo completo

    A Customer Success Manager’s responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself. Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction...

  • Client Success Specialist

    hace 2 semanas


    Desde casa, Colombia Right Customer A tiempo completo

    **_Only CV’s in English will be considered._** **Position**: Client Success Specialist **Working Hours**: M-F 9AM-6PM EST **Salary**: $900-$1500 USD/Monthly **Type of Contract**: Independent Contractor **Role Overview** **Responsibilities**: - Conduct weekly Zoom calls and maintain daily communication via Slack with clients. - Track and report key...


  • Desde casa, Colombia Hourly, Inc. A tiempo completo

    **Responsibilities**: - Gathering migration data - Managing customer accounts and ensuring timely onboarding through our customer success program - Maintaining accurate records of customer interactions and providing data-driven insights to drive business decisions - Performing initial troubleshooting and triage of customer issues and escalating when...

  • Customer Success Manager

    hace 2 semanas


    Desde casa, Colombia SuperStaff A tiempo completo

    A Customer Success Manager's responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself.Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while...

  • Customer Success Manager

    hace 1 semana


    Desde casa, Colombia NEXT IDEA TECH A tiempo completo

    We are seeking a Customer Success Manager who will be pivotal in leading product implementation and providing continuous support throughout the client lifecycle. This role involves advising finance professionals across various levels, customizing and optimizing their financial planning and analysis processes, and ensuring they are fully trained on the latest...

  • Customer Success Manager

    hace 2 semanas


    Desde casa, Colombia Optimove A tiempo completo

    Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Papa John's, Staples, and Entain, who love our thought-provoking combination of art and science. We recently secured a $75M growth investment, and with a strong product, a proven...


  • Desde casa, Colombia Instaleap LLC A tiempo completo

    **What this is all about** We are a global company focused on developing the best fulfillment & delivery technology in the world. We provide leading retailers such as Walmart, Falabella, and HEB with advanced software solutions to conquer the eCommerce market through flawless operations. Our technology is designed to operate at a large scale, driving cost...

  • Manager, Customer Success

    hace 2 semanas


    Desde casa, Colombia Deel A tiempo completo

    **Who we are is what we do.** Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and...

  • Customer Success Manager

    hace 2 semanas


    Desde casa, Colombia 1840 & Company A tiempo completo

    CUSTOMER SUCCESS MANAGER - REMOTE**Requirements:Own laptop/desktop Core i5 or higherRAM - 8GB or higherMUST be fluent in English (written and verbal)3 years minimum experience in sales and/or customer service.Working web camera and Headphones.Start Date: ImmediateAbout us1840 & Company is a globally managed marketplace for vetted professional resources and...

  • Customer Success Manager

    hace 3 semanas


    Desde casa, Colombia Graphite A tiempo completo

    Graphite is a technology-enabled growth agency that helps fast-growing companies like Masterclass, Notion, and BetterUp unlock sustainable revenue through content and SEO. We’re obsessed with impact— it’s foundational to who we are, why we’re successful, and how we approach delivering outcomes for clients and ultimately, everyone on the internet. We...

  • Manager, Customer Success

    hace 2 semanas


    Desde casa, Colombia Deel A tiempo completo

    Who we are is what we do.Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for...


  • Desde casa, Colombia Wolfram A tiempo completo

    **Job title**: Customer Success Specialist **Responsibilities** - Owning the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention and satisfaction - Establishing relationships as a trusted and strategic advisor to help ensure the continued value of Wolfram's key products and services - Developing and...


  • Desde casa, Colombia Hire Latam LLC A tiempo completo

    **ONLY APPLICATIONS SUBMITTED THROUGH THE FOLLOWING LINK WILL BE CONSIDERED**: **HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive...


  • Desde casa, Colombia dLocal A tiempo completo

    **Why you should join dLocal?** dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make...


  • Desde casa, Colombia Hostinger A tiempo completo

    Become part of the world’s fastest-growing web hosting company! Join Hostinger, where we build world-class solutions for anyone to easily succeed online. Our team of 900 professionals is behind the success of 2.5 million clients across 150 countries, helping them bring their e-shops, blogs, and talent-showcasing websites to life. We are looking for a...

  • Customer Success Manager

    hace 4 semanas


    Desde casa, Colombia Staff4Me A tiempo completo

    **Responsibilities**: - Supervise the performance of the engineering team, offering constructive feedback to ensure adherence to established processes and procedures. - Manage ticket assignment processes, ensuring equitable distribution of workload among agents. - Monitor real-time dashboard data, escalating priority tickets and VIP escalations as necessary...


  • Desde casa, Colombia Hire Latam LLC A tiempo completo

    **ONLY APPLICATIONS SUBMITTED THROUGH THE FOLLOWING LINK WILL BE CONSIDERED**: HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive...

  • Customer Success Manager

    hace 2 semanas


    Desde casa, Colombia Tier Eleven A tiempo completo

    Note: Below are some important considerations before reading on (we want to make the best use of your time) Internal at Tier 1 we refer to the Customer Success Manager as a CSO (Client Success Owner):We are looking for a CSO with a strong background/experience in Digital Marketing (preferably at a marketing agency)- (nice to have): We are looking for a CSO...


  • Desde casa, Colombia Hostinger A tiempo completo

    Become part of the world's fastest-growing web hosting company Join Hostinger, where we build world-class solutions for anyone to easily succeed online. Our team of 900 professionals is behind the success of 2.5 million clients across 150 countries, helping them bring their e-shops, blogs, and talent-showcasing websites to life.We are looking for a Junior...