Junior to Junior+ T1 Service Desk Analyst

hace 5 meses


Desde casa, Colombia Lean Tech A tiempo completo

Lean Tech is a
** fast-growing** company located in
**Medellín, Colombia**. We currently have one of the most prominent networks within the
**entertainment**,
**financial, **and
**logistics** industries. Our corporate projections represent
**hundreds** of opportunities for our professionals to
**grow** and
**boost** their careers. Working with us means collaborating with large engineering teams across
**Latin America** and the
**United States**.

Join our dynamic IT team as a Tier I Service Desk Analyst, where you'll be the first point

of contact for technology-related queries. This role is pivotal in providing top-notch

support and troubleshooting for a wide range of enterprise systems, including hardware,

software, and peripherals. Your day-to-day will involve everything from account

provisioning to the deployment of cutting-edge computer systems and mobile devices.

We're looking for a tech-savvy problem-solver with a knack for proactive support, ready

to deliver exceptional customer service and maintain our high service standards.

You'll be part of a supportive IT team that values innovation and continuous

improvement. We offer opportunities for professional growth in a dynamic and

technology-driven environment. If you're passionate about technology and committed to

delivering outstanding customer service, we'd love to hear from you.

Position Title: Junior to Junior+ T1 Service Desk Analyst

Location: Remote

What you will be doing:

- Serve as the primary support for all incoming technology issues, ensuring

efficient resolution via remote tools, phone, or in-person assistance.
- Leverage enterprise tools for system provisioning and log detailed records of

user issues.
- Deploy and customize new or upgraded hardware and software solutions, both

on-site and remotely.
- Contribute to our Knowledge Base by documenting technical guides and

troubleshooting steps.
- Manage user access to systems and network shares, maintaining optimal

security and accessibility.
- Collaborate closely with the IT team to identify and preempt potential system

issues, ensuring mínimal service disruption.

Requirements & Qualifications

To excel in this role, you should possess:

- Vocational or technical certification in IT or a related field.
- 1-2 years of hands-on experience in an IT support role.
- Strong foundation in Windows Operating Systems, Microsoft Office, and Active

Directory.
- Excellent problem-solving, organizational, and communication skills.
- Ability to work independently with sound judgment.
- CompTIA A+ certification (preferred)
- Experience with LogMeIn, ServiceNow, Soti MDM, and Sysaid (preferred).
- Familiarity with macOS in a professional setting is a plus.

Why you will love Lean Tech:

- Join a powerful tech workforce and help us change the world through technology
- Professional development opportunities with international customers
- Collaborative work environment
- Career path and mentorship programs that will lead to new levels.

Join Lean Tech and contribute to shaping the data landscape within a dynamic and

growing organization. Your skills will be honed, and your contributions will play a vital

role in our continued success. Lean Tech is an equal-opportunity employer. We

celebrate diversity and are committed to creating an inclusive environment for all

employees.



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