Junior to Junior+ T1 Service Desk Analyst
hace 5 meses
Lean Tech is a
** fast-growing** company located in
**Medellín, Colombia**. We currently have one of the most prominent networks within the
**entertainment**,
**financial, **and
**logistics** industries. Our corporate projections represent
**hundreds** of opportunities for our professionals to
**grow** and
**boost** their careers. Working with us means collaborating with large engineering teams across
**Latin America** and the
**United States**.
Join our dynamic IT team as a Tier I Service Desk Analyst, where you'll be the first point
of contact for technology-related queries. This role is pivotal in providing top-notch
support and troubleshooting for a wide range of enterprise systems, including hardware,
software, and peripherals. Your day-to-day will involve everything from account
provisioning to the deployment of cutting-edge computer systems and mobile devices.
We're looking for a tech-savvy problem-solver with a knack for proactive support, ready
to deliver exceptional customer service and maintain our high service standards.
You'll be part of a supportive IT team that values innovation and continuous
improvement. We offer opportunities for professional growth in a dynamic and
technology-driven environment. If you're passionate about technology and committed to
delivering outstanding customer service, we'd love to hear from you.
Position Title: Junior to Junior+ T1 Service Desk Analyst
Location: Remote
What you will be doing:
- Serve as the primary support for all incoming technology issues, ensuring
efficient resolution via remote tools, phone, or in-person assistance.
- Leverage enterprise tools for system provisioning and log detailed records of
user issues.
- Deploy and customize new or upgraded hardware and software solutions, both
on-site and remotely.
- Contribute to our Knowledge Base by documenting technical guides and
troubleshooting steps.
- Manage user access to systems and network shares, maintaining optimal
security and accessibility.
- Collaborate closely with the IT team to identify and preempt potential system
issues, ensuring mínimal service disruption.
Requirements & Qualifications
To excel in this role, you should possess:
- Vocational or technical certification in IT or a related field.
- 1-2 years of hands-on experience in an IT support role.
- Strong foundation in Windows Operating Systems, Microsoft Office, and Active
Directory.
- Excellent problem-solving, organizational, and communication skills.
- Ability to work independently with sound judgment.
- CompTIA A+ certification (preferred)
- Experience with LogMeIn, ServiceNow, Soti MDM, and Sysaid (preferred).
- Familiarity with macOS in a professional setting is a plus.
Why you will love Lean Tech:
- Join a powerful tech workforce and help us change the world through technology
- Professional development opportunities with international customers
- Collaborative work environment
- Career path and mentorship programs that will lead to new levels.
Join Lean Tech and contribute to shaping the data landscape within a dynamic and
growing organization. Your skills will be honed, and your contributions will play a vital
role in our continued success. Lean Tech is an equal-opportunity employer. We
celebrate diversity and are committed to creating an inclusive environment for all
employees.
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