Junior IT Desktop Support
hace 7 meses
We are looking for a highly skilled and motivated **IT Desktop Support** to join our team remotely from anywhere in Latin America at Devsu.
As an IT Desktop Support, you will have the opportunity to work on cutting-edge tasks, leverage your expertise, and contribute to the development of innovative solutions.
**Requirements**:
Technical Skills:
- Operating Systems Knowledge: Experience and proficiency in the installation, configuration, and support of Windows, Linux, and macOS operating systems.
- Cloud Services Administration: Basic knowledge of AWS and GCP for managing and supporting cloud resources.
- Internal Management Tools: Experience with management tools for time tracking and productivity.
- Extensive Network Knowledge: Solid understanding of networking concepts, including configuration and troubleshooting of LAN/WAN, TCP/IP, DNS, DHCP, VPN, and firewalls.
Soft Skills:
- Remote Support: Capability to provide efficient technical support to a fully remote workforce using remote access tools and support software.
- Problem Solving: Skill in diagnosing and resolving technical issues effectively and quickly.
- Communication: Excellent verbal and written communication skills for interacting with users of varying technical skill levels.
- Time Management: Ability to manage multiple tasks and support requests simultaneously, prioritizing based on urgency and impact.
Additional Competencies:
- Customer Orientation: Focus on delivering an excellent user experience, ensuring issues are resolved satisfactorily.
- Continuous Learning: Willingness to learn and adapt to new technologies and tools as needed.
**Benefits**
A stable, long-term contract. Continuous Training. Private Health insurance. Flexible schedule. Work with some of the most talented software engineers in Latin America and the US, doing challenging work and world-class software for clients in the US and around the world.
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