Customer Support Representative

hace 2 semanas


Desde casa, Colombia ITACWT LTd A tiempo completo

A startup in the field of digital marketing is recruiting a Customer Support Representative

This is a long-term position within a fast-growing company.

General description:
Reporting to the Customer Support Manager, you will communicate with our customers through the following tasks:

- Analysis, understanding, and processing of customer requests for optimal orientation
- Inform customers of technical problems and the modifications to be made
- Diagnose and report malfunctions described by users
- Ensure customer satisfaction by being proactive

Working with us is a great opportunity, as you will:

- Make good money
- Enjoy working
- Learn and grow as a professional
- Highly proficient in the written English language
- A good command of computer and office tools.

This is a full-time position

Required qualities:

- Autonomous, team player, with excellent interpersonal skills
- Dynamic and reactive, operational reasoning
- Analytical and pedagogical spirit
- Empathy and positivity
- Be responsible
- Take initiative
- Deliver high-quality work
- Communicate efficiently
- Pay attention to the details

The position involves a 2-week paid onboarding training where you will learn how to use our software.

Working hours: 35 hours or more per week

REMOTE WORK: you can work from anywhere, you just need a good Internet connection.

Application Question(s):

- Why are you interested in this position?

**Education**:

- High school or equivalent (required)

**Language**:

- English (required)



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