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Customer Support Representative
hace 2 semanas
A startup in the field of digital marketing is recruiting a Customer Support Representative
This is a long-term position within a fast-growing company.
General description:
Reporting to the Customer Support Manager, you will communicate with our customers through the following tasks:
- Analysis, understanding, and processing of customer requests for optimal orientation
- Inform customers of technical problems and the modifications to be made
- Diagnose and report malfunctions described by users
- Ensure customer satisfaction by being proactive
Working with us is a great opportunity, as you will:
- Make good money
- Enjoy working
- Learn and grow as a professional
- Highly proficient in the written English language
- A good command of computer and office tools.
This is a full-time position
Required qualities:
- Autonomous, team player, with excellent interpersonal skills
- Dynamic and reactive, operational reasoning
- Analytical and pedagogical spirit
- Empathy and positivity
- Be responsible
- Take initiative
- Deliver high-quality work
- Communicate efficiently
- Pay attention to the details
The position involves a 2-week paid onboarding training where you will learn how to use our software.
Working hours: 35 hours or more per week
REMOTE WORK: you can work from anywhere, you just need a good Internet connection.
Application Question(s):
- Why are you interested in this position?
**Education**:
- High school or equivalent (required)
**Language**:
- English (required)
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