Jr+ Helpdesk Support Specialist

hace 3 semanas


Desde casa, Colombia Lean Tech A tiempo completo

Lean Tech is a** fast-growing** company located in **Medellín, Colombia**. We currently have one of the most prominent networks within the **entertainment**, **financial, **and **logistics** industries. Our corporate projections represent **hundreds** of opportunities for our professionals to **grow** and **boost** their careers. Working with us means collaborating with large engineering teams across **Latin America** and the **United States**.

We are currently looking for an experienced, dynamic, and highly motivated** Jr+ Helpdesk Support Specialist.**

**Your Duties as a Lean Tech Warrior**:

- Handle escalated tickets from Tier 1 to make a deeper analysis and troubleshoot.
- Work as part of a team by working on diagnosing, troubleshooting, problem triage or our customers’ open issues.
- Provides technical support via or by phone to a growing customer base of administrators and users of the suite of products
- Owns full cycle of customer technical support resolution
- Provides a proactive approach within customer support, assists in optimizing systems
- Logs/documents all customer correspondence into Service Cloud ticketing system
- Demonstrates an awareness of and the impact of events on customer’s systems or internal platforms.
- Creates knowledgebase/troubleshooting documents for Team and customers
- Adheres to all department and company policies and procedures, including core values

**Why We’ll Love You**:

- Minimum of 2 years of experience in Information Technology
- College degree in Technology related field or similar related experience
- Exposure to Windows Operating Systems
- Ability to learn new technology quickly
- Proven ability to work independently as well as function effectively within the Team
- Proven ability to manage demands with internal and external customers
- Excellent written and verbal communication skills working with technical and non-technical customers
- Ability to thrive in a fast paced, high volume, demanding, and dynamic work culture
- Participate in after-hours support rotation for internal and external systems.
- Previous software support experience within a Help desk environment
- Self-motivated, highly organized, wants to make an impact
- Ability to work remote and communicate daily with manager and Team
- Dependable, reliable, transparent, and flexible.
- Exceptional problem-resolution abilities
- Ability to multitask while staying the course and following through on priorities
- Sense of urgency and follow-through on tasks
- Excellent written and verbal communication skills
- High emotional intelligence and empathy for the customer
- Ability to interface and collaborate with a broad set of people and job titles, from external clients to internal stakeholders.
- We are more than a company; we are warriors working daily to change the world through technology._



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