T1 Helpdesk Support Specialist

hace 2 semanas


Desde casa, Colombia Lean Tech A tiempo completo

Overview:

Provides direct technical support to internal business customers for software and hardware issues. Completes initial ticket assessment, researches potential solutions, and delivers fixes to the end user. Collects information from internal customers and works towards timely resolution. Collaborates with Tier II internal and external IT and security resources to escalate tickets as needed. Serves as a customer advocate when seeking solutions. Performs administrative duties related to the technology systems as needed.

Position Title:
T1 Helpdesk Support Specialist

Location:
Remote

What you will be doing:

  • Documents, tracks, and monitors all service request activity and communications.-
  • Troubleshoots basic networking and system issues.
  • Tracks time spent on all activities in the help desk ticketing system.
  • Collaborates with internal teams to escalate tickets to higher-level technology resources as needed

Requirements & Qualifications- High School Diploma/GED- 0-1 years of experience with phone support- 1-2 years of experience with MS Office Suite- Strong analytical skills- 1-2 years of experience with information systems (preferred)- Comptia Security+ or similar certification (preferred)- Experience with Help Desk Ticketing Systems (preferred)- Associate's Degree (preferred)- Bachelor's Degree (preferred)

Why you will love Lean Tech:

  • Join a powerful tech workforce and help us change the world through technology
  • Professional development opportunities with international customers
  • Collaborative work environment
  • Career path and mentorship programs that will lead to new levels.
Join Lean Tech and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will play a vital role in our continued success. Lean Tech is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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